Bar Supervisor - Brighton SUMMARY OF POSITION: To assist the Terrace & Bar Manager in overseeing all aspects of bar supervision (Terrace, Bar, Lounge & Pearly Cow). To lead by example, setting the tone and pattern of behaviour which is representative of the brand identity and core values. SUPERVISORY DUTIES Beverage standards are always adhered to in terms of quality and timing. Ensuring the professional handling of guest complaints, escalating to line manager when necessary. Highest level of hospitality delivered to guests so repeat business ensured. High level of ratings on booking/ review platforms. Great neighbourhood relations- no complaints from local residents. Daily running of bar (Terrace, Bar, Lounge and Pearly Cow) operating procedures are followed and accounted for (using given IT systems). All procedure followed when problems arise (H&S, maintenance, people) and dealt with promptly. Administrative duties dealt with in assigned time (not during peak service hours). To participate in management meetings (Hotel dependent). Ensure the professional handling of guest complaints, escalating to your line manager or General Manager when necessary. Ensure that all the team know exactly what is expected of them (job description), how to do it (training). Poor performance managed immediately in order to avoid negative effect on team or guest. Always supervise using constant, gentle pressure approach. Assist the Terrace & Bar Manager with ordering of stock. Helping with delivery/storage of stock. Variances in invoiced items/stock delivered reported. Out of stock items reported to Terrace & Bar Manager