Job Title: ServiceAdvisor (CarDealership)
Location:Epsom Surrey KT199NW
Salary:Up to 34000 (depending on experience) bonus (OTE40000)
Department:Aftersales
Ourclient is an industry leading and awardwinning employer who areactively looking to recruit a Service Advisor for their dealershipin EpsomSurrey.
JobPurpose:
To drive the standard incustomer care and deliver a courteous and efficient receptionensuring a high standard of customer satisfaction. To ensure highstandards of quality workmanship and be an advocate of the serviceProcess Development Plan and support continuous processimprovement. You ll demonstrate our clients Purpose Principles andAmbition (PPA) in all dealings with colleagues customer andprospects.
Our client is lookingfor an experienced Service Advisor who has the ability to work todeadlines and handle sensitive and confidential information. Youllhave excellent communication skills and experience in aselling/customer service environment. In addition to a strongpeople background they are looking for applicants who candemonstrate drive commitment and enthusiasm along with willingnessto contribute to the team and more importantly theircustomers.
KeyResponsibilities:
Drivethe standard in customer care with the diverse customerbase
Manage the relationshipbetween customer and dealership.
Manage the service processeffectively.
Go beyond process indelivering exceptional customerservice.
Deliver effectivevalueadded sales solutions to customers to ethically promote thewide range of our clients products andservices.
ANAMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIGCOMPANIES TO WORKFOR
Requirements
EssentialSkills &Experience:
Administrativeexperience.
Able to handle sensitive and confidentialinformation.
Excellent communication and customer service skills with experiencehandlingcomplaints.
Evidence of customer facing administrativeexperience.
Experience in a selling/customer serviceenvironment.
Full driving license held for a minimum of 6 months with fewer than9 penaltypoints.
Evidence of Right to work in the UK
Benefits
Inaddition to receiving a competitive salary for the right candidatethis position willoffer:
Industry leadingpackage
33 days annual leave (including bank holidays) in addition to anannual leave purchase & salescheme
Bonus payments based upon yourperformance
Pension Scheme & LifeAssurance
Ford Privilege vehicle purchasescheme
Discount on Service Bodyshop andParts
1 day each year to volunteer for a charity of yourchoice
Cycle to work purchasescheme
Access to Perks at Work discountwebsite