What's involved with this role:
Temporary Repairs Coordinator - Responsive Repair Team
Reference no: OBT PX57P
Pay Rate: £13.70 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 5 months
City: STRATFORD UPON AVON
Provide an efficient co-ordination service to the Responsive Repair Team, in the delivery of day to day and repairs.
Effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Repairs Delivery Officer. Be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts
Key responsibilities:
Be a clear point of contact for any initial job chase or issue relating to core contractors for all stakeholder (CSH and Property Management Team)
Highlight any issues of contractors not accepting jobs within SLA’s and address with contractor directly, escalating persistent issues to the Repairs Delivery Officer)
Actively track a job's progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.
Review the daily WIP levels
Highlight postcodes areas where WIP is increasing and take appropriate action by highlighting to relevant contractors and other relevant partnership staff.
Work with all contractors where required to achieve customer satisfaction.
Liaising between the CSH, Property Management Team and Contractors to resolve any customer issues.
Responsible for effective completion of follow on works for OOH orders
Housekeeping of contractor systems correcting orders not closed correctly by operative and similar administrative tasks around appointments.
Responsible for processing contractors’ applications for payment and updating the systems accordingly
Qualifications:
Qualification in GCSE Maths and English or equivalent qualification or experience that demonstrates ability within these areas.
Knowledge:
Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Proven experience of working in a customer service environment.
Skills & Abilities:
Strong communications with written and verbal directions.
Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
A highly effective individual capable of motivating, engaging with field based teams and contractors to deliver optimum performance.
Very good team player
I.T. and Microsoft word astute
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: OBT PX57P
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.