Customer Assistant - Warehouse Operations - Yeovil
Contract Type: Permanent
Hours: Full Time
Summary
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.
Work Pattern:
1. Week 1
* Sunday: 06:15 - 13:00
* Monday: 05:15 - 12:00
* Tuesday: 05:15 - 12:00
* Wednesday: 05:15 - 12:00
* Friday: 13:30 - 20:15
1. Week 2
* Monday: 05:15 - 12:00
* Tuesday: 05:15 - 12:00
* Wednesday: 05:15 - 12:00
* Thursday: 13:30 - 20:15
* Saturday: 05:15 - 12:00
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
* Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
* Skilled to utilise all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us do things better.
* Own their own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend our products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Complete tasks with pace and in line with SOPs.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Effective at communicating their intentions to others; ensures communication is clear and simple.
* Copes well with change and work challenges and recovers quickly from its impact.
Technical Skills/Experience
* Contributing to store sales and cost control.
* Good level of product knowledge and services across the store.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
Note: This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18.
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