Ready to make an impact? As a part-time Administrator in our Sudbury team, you'll complete the day-to-day administration for the Contract and liaise with the Client.
You'll be entrusted to:
1. Managing customer enquiries and complaints
2. Print out Special Collections on a daily basis
3. Support with payroll and timesheets on WFM
4. Responsible for the control and checking of agency staff timesheets
5. Book in all crews on completion using the debrief online form
6. Minute taking at important meetings, such as disciplinary hearings
7. Provide data on poor performance e.g. missed collections
8. Supporting senior managers with tasks when required
Minimum requirements:
1. Excellent customer service skills to both internal and external customers
2. Ability to work autonomously, using own initiative, managing oneself and workload
3. Accurate record keeping
4. Proficient in MS Office, with good literacy and numeracy skills
5. Good time management skills with the ability to multi-task
About Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to Disability Confident.
A little bit about us:
At Serco, we're a fast-growing company, serving governments around the globe. Our work spans a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We're committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Discover all you need to keep growing:
Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. Because this is a place for you.
Our people are integral to everything we do. That's why our benefits are designed to put you first:
1. Holidays: 24 days (pro rata) plus bank holidays
2. Pension: Up to 6% contributory pension scheme
3. Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
4. Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
5. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
6. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
7. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
8. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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