Position Summary
The Credit Controller will perform high volume, global and cross business line internal and external customer service including but not limited to, credit checks & recommendations; AR management and monitoring; troubleshooting; review and reporting; identifying and resolving discrepancies; and assuming responsibility for reducing delinquent accounts as part of a team clearly focussed on improving cash-flow.
Duties And Responsibilities
1. Reduce risk through effective & proactive credit management
2. Provide recommendation for customer credit limit review, and for sales reserve / bad debt provisions
3. Contacting customers via phone, e-mail, or other approved means to achieve timely payments
4. Prepare statements of account
5. Enlist, support and work closely with all functional managers, Project Managers and Key Sales & Account Managers to accelerate the collection process, in alignment with company goals & strategies by regular communication and building strong internal and external business relationships
6. Provide high level customer service regarding credit & collection issues: - daily resolution on all credit requests; provide information for refunds; resolve ‘on account’ balances, unapplied cash, customer discrepancies and short payments
7. Escalate trends of delinquent accounts to immediate supervisor and as defined in Company policy
8. Identify, reduce and/or escalate issues contributing to account delinquency
9. Assist with preparation of information pertaining to customer liquidation and bankruptcies
10. Support projects and initiatives utilising technology to continuously improve and automate our collections process globally
11. Work closely with the Billing team on invoicing queries, and unbilled revenue, to ensure timely billing
12. Perform other assigned tasks and duties necessary to support the Credit & Collections function
Qualifications
Required
13. Bachelor’s degree in accounting / finance or equivalent industry experience
14. Extensive experience in collections, billing, or related accounting background
15. Strong reporting, research, analysis, communications, and organisational skills as well as self-starting ability
16. Familiarity with contracts & laws relating to collections
17. Complete knowledge of Microsoft Office, database, and ERP software
Desired
18. Knowledge and understanding of PeopleSoft Financial capabilities
19. Proficiency in MS suite inc. Outlook, PowerPoint, Word, and Excel
20. Experience in dealing with multiple / split currencies & country specific deductions
21. Ability to understand and utilize customer contracts, and customer web portals
22. Experience in testing / implementing new systems and/or processes
Knowledge, Skills, Abilities, and other Characteristics
23. Commitment to excellent customer service whilst maintaining assertiveness
24. Work as part of a global team, collaborating with team members to drive positive results
25. Organised, flexible, and resourceful
26. Proven ability in troubleshooting, excellent attention to detail and analytical skills
27. Ability to collect data, establish facts, draw valid conclusions, and make concise recommendations
28. Strong and effective written, verbal, and interpersonal communication skills
29. Ability to prioritise workload & multiple responsibilities, to meet deadlines & targets
30. Self-disciplined & capable of identifying and completing critical tasks independently and with urgency