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Client:
Location:
Royal Tunbridge Wells, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
13dd1c28d0af
Job Views:
90
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Senior Technical Claims Handler
Role Purpose/Overview:
* Senior Technical Claims Handler working within our Large Loss Team.
* Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury.
* Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor trade risks.
* Work within a team and serve as a central referral point for technical issues, advising on strategy, tactics, and key developments.
* Assist in targeted reviews to ensure best practices and best outcomes.
Key Responsibilities:
* Manage claims caseload in accordance with the Group philosophy, claims handling procedures, and service levels.
* Control claim costs by achieving the most economical settlement through effective negotiation.
* Maintain good file discipline and accurate reserves, along with an effective diary system to ensure timely case reviews.
* Attend trials and conferences with Counsel where appropriate.
* Engage with Reinsurers and adhere to all associated Large Loss procedures.
* Fully adhere to authority limits.
* Develop and maintain effective relationships with colleagues and business partners.
* Support the development of junior colleagues by acting as a mentor.
* Ensure compliance with all regulatory requirements, including “treating customers fairly” principles.
* Respond promptly to incoming calls and correspondence.
* Act as a technical referral point within the team to manage technical queries within SLAs.
* Proactively manage personal training and development requirements.
Key Skills and Knowledge:
* Strong working knowledge of personal injury claims with handling experience in serious injury.
* Strong technical knowledge of motor indemnity issues.
* Experience in managing a portfolio of serious injury claims.
* Good knowledge of medical disciplines for investigating personal injury claims.
* Demonstrate understanding and application of claims negotiation and liability decision-making.
* Knowledge of current, relevant case law.
* Strong customer service and communication skills.
* Ability to manage and prioritize own workloads.
* Good communicator with the ability to coach and support colleagues on technical topics.
* Willingness to develop self and new skills.
* Ability to work flexibly in a proactive claims environment.
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