Customer Success is at the heart of the Unity5 mission, with our client’s success being a core value that runs throughout the business. As a Unity5 Customer Success Manager, you will look after our Private/Local Authority customers post go live, to ensure their experience with us is exceptional; building lasting relationships with all stakeholders to deliver the value of our products and services to guarantee renewal and expansion!
Key Responsibilities...
Collaboration
* Work with the Implementation team at the point of customer go live to ensure you are clear on the customer case and objectives and help measure the adoption phase to help build your plan for ongoing success
* Work closely with Account Management to create and maintain customer-facing success plans focused on long term commercial goals, the customers objectives and satisfaction to ensure retention and growth
* Proactively look for cross sell and upsell opportunities to pass to account management to pursue
* Check-in with the Unity5 Support team for your customer’s support cases and issues to ensure there are no blockers to success, playing the first line of escalation if the support team is unable to resolve
* Be the voice of the customer within Unity5 by collaborating with all functions across the business, including product and development, to ensure their needs are heard
* Work with marketing to ensure as many of your customers as possible are referenced and h...