Deal with all enquiries and requests in an efficient and timely manner To have knowledge of all scanning bureau processes to the required level of output, accuracy and quality standard Undertake all scanning bureau activities and processes as required: Indexing: to use the PAS and paper case notes to generate the relevant cover sheets needed to scan the paper record accurately into the EDRMs Preparation: to prepare the paper case note for scanning: Remove all staples Separate booklets Ensure all relevant documents are grouped together and in the relevant order Ensure the correct cover sheets are generated and inserted into the correct place within the paper batch Ensure that the relevant separator sheets are inserted in the correct place within the paper batch Scanning: to scan the paper record, ensuring that all pages are scanned to the correct standard, rotation and quality to meet the BS10008 standard Quality Check: to ensure that all documents have been scanned and indexed correctly using the dedicated quality control software and are to the quality to meet the BS10008 standard Final Ingestion QC: to ensure that all documents have been ingested into the e-record system correctly Active Records: To ensure that all active records and temporary records are processed in line with the Scanning Bureau processes and KPIs Clinic Folders: To ensure that all outpatient clinic folders are processed in line with the Scanning Bureau processes and KPIs To ensure that all active records are processed and merged when complete on the PAS To fully understand the storage and destruction process for scanned records To ensure that all case notes including active records and temporary records are tracked to the current location at all times on the PAS Scan new referrals (Choose and Book) received by the trust into the EDRMS Quality check new referrals scanned by the Patient Access Team and report any issues to the Scanning Bureau Team Leaders or Manager Monitor the generic Scanning Bureau e-mail inbox and process all requests Process requests from external companies / other NHS trusts for copies of patient case notes for patients with a full electronic healthcare record Prep and scan all casualty cards daily into the EDRMS Regularly undertake necessary maintenance for the scanners Prep and scan all paperwork generated that relates to patients with a full electronic patient healthcare record Actively locate paper patient healthcare records and receive into the bureau ready for prepping Be service focused and promote the EDRMs and to participate in the open days held to promote the Scanning Bureau and the EDRMs To provide guidance and support to users of the EDRMs To monitor all scanning bureau workflow queues and deal with all the requests and issues promptly Actively participate in the BS10008 certification days Manage all paper documents that stay live for part of a patients episode of care and ensure that they are available for each patient attendance when required Manage all documents that are not suitable for scanning and ensure that they are available when required Demonstrate excellent interpersonal skills and have a positive and energetic approach to work Demonstrate openness to new ways of working and actively seek to improve processes Demonstrate high levels of accuracy and attention to detail To ensure any operational issues are reported promptly to the Scanning Bureau Manager / Team Leaders Participation and adherence to scanning bureau work schedules to ensure that SLAs and KPIs are achieved consistently Collect and complete audit data as required by the Scanning Bureau Manager To support and mentor all new colleagues and help with training as required by the Scanning Bureau Manager and Scanning Bureau Team Leaders To attend monthly team meetings To attend all relevant training as directed by the Scanning Bureau Manager, Scanning Bureau Team Leaders and as required by the Company