Chestertons Estate Agency Associate Coordinator Team Leader Location : Islington based but willing to work from Little Venice, Wandsworth and Battersea Park on a regular basis Hours: Monday to Friday - 8.30am-5.30pm or 9am-6pm (alternate weeks) Salary: £35,000 - £40,000 per annum plus benefits We are looking for an experienced people manager to oversee our office coordination in our key property management division. You will be supporting the leadership team and leading the coordinator team and develop a positive and stimulating environment where all staff are supported and developed to reach their fullest potential whilst implementing agreed policies and process throughout the coordinator team. Main Duties Providing support, mentorship and management to a team of nine coordinators Ensure team adherence to department standards and objectives and manage performance accordingly.Provide support to team members with complaint handling Ensuring team adherence to department standards and objectives and managing performance accordingly. Reviewing and improving existing systems and working practices to provide continuous improvement and best working practices Monitoring and reviewing KPIs for the team and and providing support to help exceed department expectations and targets. Arranging, attending and contributing to regular meetings with the team, suppliers and management team Managing the office administration process to ensure that all tasks are completed efficiently, propmply and comply with company standards Ordering stationary and supplies as necessary in accordance with budgetary targets Attributes You will be a natural leader, with experience of managing high-performing teams. You will have an energetic approach, and be comfortable with challenging the norm and implementing new ideas. You will be comfortable taking accountability and personal responsibility, and will have proven experience of implementing new systems and ideas. You will be esperienced in working to deadlines, and managing different priorities. You will be great at building productive relationships with you team, the wider business, suppliers and customers.