* Facilitate training sessions for employees including new hires, product/process changes and ongoing skill development programs.
* Conduct in-person and Teams training sessions, workshops.
* Deliver training to accommodate diverse learning styles and preferences.
* Provide constructive feedback to learners regarding their development and to the Ops team on the progress of individuals during training.
* Collaborate with stakeholders to identify training needs and objectives.
* Assess the effectiveness of training programs through evaluation methods such as quizzes, simulations, and feedback surveys.
* Analyse training data and performance metrics to identify areas for improvement and make recommendations for program enhancements.
* Collaborate with management to address performance gaps and implement corrective actions as needed.
* Continuously review and update training materials to ensure accuracy and relevance.
* Actively participate in team meetings and contribute ideas for improving operational efficiency and effectiveness.
* Maintain detailed records of training activities, including attendance, evaluations, and training completion status.
* Communicate training results and recommendations to relevant stakeholders and management.
This role will primarily be focussed on training delivery, but we would involve some design of training materials. The role requires a combination of strong communication skills, in-depth knowledge of operational processes, an eye for detail and desire to help our team to succeed by preparing them with the skills to succeed., Must possess a strong understanding of financial service processes.
* Must have excellent communication and presentation skills.
* Ideally would have experience of training delivery or other presentation experience.
* Preferably have demonstrated ability to work independently and collaboratively in a fast-paced environment.
* If possible, also have strong analytical skills and attention to detail.
* Ideally, have experience in instructional design or similar.
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Salary: From £24000-£25000, 33 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme & Interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection