Description Social Security Scotland is looking for a self-motivated and enthusiastic Associate Cloud Engineer to support and maintain our infrastructure solutions and services. Working in a team of infrastructure and applications specialists, you will be responsible for the delivery and support of new applications and infrastructure components which underpin our business and customer facing services. We offer an excellent salary package, flexible work arrangements, and opportunities for career progression. As an Associate Cloud Engineer you will support, manage and maintain the core infrastructure that underpins production services. You will work in an established team and support infrastructure operations engineers in their daily work, under their direction. You will be responsible for the ongoing management and support of the Social Security AWS hosted infrastructure environments, administering the cloud infrastructure, and deploying artefacts following procedures and runbooks. You will plan and schedule cloud infrastructure maintenance tasks in line with change management procedures and maintain knowledge of this area of the ICT specialism to suggest enhancements or modernisation where applicable. As a trainee, you will work in an established team and support infrastructure operations engineers in their daily work, under their direction. Responsibilities Responsibilities Identify and register incidents, gathering the required information and allocating it to the appropriate channel. Show an awareness of problem resolution processes. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). Contribute to the implementation of remedies and preventative measures. Show an awareness or understanding of user experience analysis and its principles. Qualifications Success Profiles We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements Essential Experience 1. Relevant skills and demonstrated experience in an enterprise IT environment, with a comprehensive understanding of Cloud Platforms (such as AWS), Operating Systems (Windows/RHEL), as well as networking and security principles, including Role-Based Access Control. 2. The ability to apply technical knowledge and skills to monitor, identify, investigate, analyse, document and resolve requests in a timely fashion. Technical skills This role is aligned to Associate Infrastructure Operations Engineer within the Digital, Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: Infrastructure operations engineer - Government Digital and Data Profession Capability Framework Behaviours • Managing a quality service - Level 3 • Delivering at pace - Level 3 You can find out more about Success Profiles Behaviours, here: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk) How to apply Apply online, you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above. Your CV and Supporting Statement should clearly demonstrate how you meet the Experience and Behaviours required for the role as outlined in the Success Profile above. Be sure to provide specific examples of work that you’ve done that showcase your relevant experience. In the event that we receive a high volume of applications, we may conduct an initial sift using the CV and Supporting Statement based on the first Experience criteria. Candidates who successfully pass this initial sift will have their applications fully assessed. Candidates who are successful at sift stage will be invited to attend an Interview and Technical Assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the Technical Assessment will evaluate the Technical Skills relevant to the role. Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack, which will outline the skills to be assessed and the assessment methods to be used. We aim to provide feedback on request, however; if we receive a large number of applications it may not be possible for us to provide feedback on your application if you are not invited to attend an interview/assessment. We will provide feedback on request to all candidates that attend an interview/assessment. Expected Timeline (subject to change) Sift - w/c 5th May Interview – w/c 26th May Location - In Person in either Dundee or Glasgow Reserve List In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months. About us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. DDaT Pay Supplement This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded. Working pattern Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitmentsocialsecurity.gov.scot. Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk) If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitmentsocialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner. If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitmentsocialsecurity.gov.scot Apply before: 6th May 2025 at 23:55 Contact Name - Resourcing Team Contact email – Recruitmentsocialsecurity.gov.scot