Permanent
location: Welwyn Garden City
Salary: £28,000
Job Title: 1st Line Support Engineer
Location: Welwyn Garden City (3 days in the office, 2 days remote)
Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 1st Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions.
Responsibilities:
1. Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments.
2. Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controller
3. O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations.
4. Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly.
Requirements:
5. Proven experience in 1st Line Support roles.
6. Strong expertise in Hyper-V and VMware technologies.
7. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
8. Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange.
9. Excellent troubleshooting and problem-solving skills.
10. Effective communication skills for providing top-notch client support.
11. Ability to work collaboratively and independently.
12. Flexible to work 3 days in the office and 2 days remotely.