About us
The Locality Administration Team provide a frontline service and administration support to Adult Services Teams based at Canolfan Ty Jenner, Contact One Vale and Llanfair Unit. As primary contacts for the Adult Teams we process referrals into the service and administer waiting lists allowing a smooth transfer of work and timely allocations. we provide monthly statistical information, update citizen records and action closures. We assist Team Mangers with HR processes to enable the Teams to function and provide full administration support to social workers, occupational therapists and social care officers in order for the service to run appropriately
About the role
Pay Details: Grade 4, SCP 5-7, £23,500 - £24,294
Hours of Work – 37
Working Pattern: Monday to Friday
Main Place of Work: Ty Jenner with some home working
Duties to include:
1. To provide a front line reception service to Adult Services.
2. To assist with the general day to day running of the base.
3. Creating and maintaining electronic systems to log and track information
4. As the primary contacts for the Team, responsible for processing all referrals received
5. Collate, monitor and provide waiting list information for weekly allocation meetings in order for cases to be allocated efficiently on a priority basis.
6. Maintenance of computerised record systems WCCIS, TRIM / Content Manager.
7. To prepare and send correspondence via post room, Hybrid mail system and secure email adhering to GDPR regulations.
8. To assist Team Managers / Practitioner managers with HR processes.
9. To provide full administration support to Adult Teams.
About you
You will need-
10. Experience of working in a busy office and meeting deadlines
11. Experience of working with computerised information systems
12. Experience of team working.
13. Good all-round computer knowledge, including computer-based information systems (Microsoft Access, Excel)
14. Good communication skills
15. Good interpersonal skills
16. Ability to manage and retrieve information.
17. Ability to prioritise workloads and work under pressure
18. Ability to work in a constantly changing environment.
19. 4 G.C.S.E. English & Mathematics (or equivalent)
20. Team worker
21. A commitment to excellence in public services
22. Commitment to equal opportunities and customer service
23. Ability to use intiative
24. Self motivated
25. Ability to work under pressure and to deadlines
26. Willingness to undertake training
27. Ability to drive/travel throughout the Vale or between locations as appropriate
28. Ability to respond to the changing needs of the post