Join us as a Digital Experience Lead
If you’re passionate
about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you You’ll
play an important leadership role in collaborating
between journey, design,
delivery
and technical teams,
shaping world class digital
experiences
and
delivering measurable uplifts in
the
end-to-end customer experience
performance Working in a dynamic environment, you’ll be given a great platform to channel your creativity and deliver a positive digital experience for our customers
What you'll do Your role as a Digital Experience Lead will see you leading digital
experience direction, shaping the future thinking and narrative for our channels.
You’ll
analyse and use marketing and analytics data to drive and share insight on emerging themes and trends globally, while championing and implementing initiatives that will
continually optimise
our customer
experience
proposition and contribute to our overall strategy.
Day-to-day, you’ll be:
Engaging in the strategic roadmap for the channel and product areas Ch
ampioning the experience strategy and narrative for digital channels Influencing and negotiating with senior stakeholders and collaborate with teams using r
esearch and customer feedback to inform key decisions Leading the creation and optimisation of new and innovative experiences, focusing specifically on new and emerging technologies Redefining how we define, measure, and track experience performance
The skills you'll need To succeed in this role, you’ll need
expertise
in digital channels and experience.
D
emonstrating creative and lateral thinking,
you’ll
have the ability to define or implement strategic direction for future customer experiences
.
You’ll
also have experience of leading,
motivating
and coaching teams to improve overall team and individual capability.
We also expect:
A strong understanding of design and innovation practices and a working knowledge of designing and implementing customer research An analytical and data driven mindset The ability to shape and deliver innovative ideas through Agile ways of working The ability to build and maintain strong and effective relationships with key stakeholders A strong understanding of budget management, commercial and planning experience Knowledge of the function’s operating model with a broad understanding of the digital business, customer touch points