Contribute to effective delivery of transactional HR services in our Employee Lifecycle Team processing HR requests, such as ministerial change, staff exit, family leave, and pension requests, in line with HR policy and procedures and payroll deadlines.
As an HR Operations Assistant, you will:
* Develop knowledge handling and processing HR requests effectively and keep skills up to date in line with emerging changes.
* Process HR requests compliantly in line with HR policy and procedures, escalating challenging cases when required.
* Effectively organise work activity to ensure HR requests are processed in accordance with payroll deadlines and query response times.
* Manage customer expectations, as part of providing an outstanding customer service.
* Accurately update HR systems and pay instructions with people data in line with operating procedures.
* Foster strong relationships and work collaboratively with colleagues in wider service teams to achieve positive service outcomes.
You will be able to organise a high volume of work activity and deliver it to a service standard.
You will proactively learn new skills and challenge yourself to become more effective in your role.
You will draw upon relevant information to support effective decisions.
Some benefits include:
* 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday.
* Flexible working patterns (part-time, job-share, condensed hours).
* Generous parental and adoption leave packages.
* Access to a generous Defined Benefit pension scheme with employer contributions of 28%.
* Access to a cycle-to-work salary sacrifice scheme and season ticket advances.
* A range of active staff networks, based around interests and diversity.