Job summary
The Antenatal Receptionist is the first point of contact for women and their partners visiting the clinic. They will provide a full reception service, including meeting and greeting all attendees to the clinic reception area, offering a high level of administrative support to the clinical teams, ensuring the accurate completion of registration details, maintaining accurate computerised records and dealing with queries in a sympathetic and appropriate manner.
The postholder will be responsible for providing clerical support to the back office for the preparation of the Antenatal Clinics. This will involve the prepping of patients notes for consultant and scan clinics, arranging routine appointments, scanning of paperwork to patient records, data validation and answering the phone.
The Antenatal Clinic is a busy outpatient area, with multiple clinics running each day, from specialist obstetric and midwife-led clinics to emergency and routine ultrasound scans. The post-holder will be expected to understand the breadth of the service, and the importance of each related part.
Main duties of the job
* To open clinic in the morning, ensuring the area is ready to welcome women for their appointments
* To check women in and out of clinic using the relevant computer systems
* Book routine midwife and obstetric appointments
* To receive enquiries in person and over the phone and deal with them in a prompt, professional manner to ensure accurate information is given
* Rearrange routine clinic/scan appointments as required
* To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits, and to escalate appropriately to antenatal administrators, the team leader, or clinical colleagues
* To maintain confidentiality and adhere to the Data Protection Act at all times
* To be an effective team member, raising any concerns or queries to the attention of the Support Manager and/or Clinic Manager in a timely manner
* To be fully aware of the implications of the Health and Safety at Work Act and the Trust's associated policies
* To undertake routine clerical work and associated tasks deemed appropriate at this level.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.
We are an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
Date posted: 14 February 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £23,615 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 339-RUH5370-B
Job responsibilities
* To ensure the reception desk and area is kept tidy
* To check accuracy of patient demographics at every encounter, and update when necessary
* Maintain computerised patient records to ensure all records are complete and up to date
* To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
* Take payment for scan images as required
* Open and distribute post appropriately and in a timely manner
* Record DNAs (Did Not Attend) for services ensuring that the correct policy and protocol is followed
* Update the relevant clinical systems with clinical and administrative information as required
* To arrange interpreters for appointments as required
* To prepare notes for consultant and sonographer clinics to include the printing of labels and referrals
* To complete cashing up for all appointments in the clinic, ensuring a clinical and administrative outcome is recorded, including adding to outpatient/inpatient waiting lists or discharging referrals where appropriate.
* To liaise with staff in other departments as required
* To provide information to clinical staff when requested
* To assist in the training of new members of staff
* To complete data validation tasks as directed by senior colleagues
* To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
* To undertake any other such duties commensurate with the post
Person Specification
Essential
* 5 GCSE as a minimum C or above to include Maths and English or relevant experience
* Training in in-house computer systems
* Good standard of computer literacy
Desirable
* NVQ in customer care
* Previous NHS experience
* Previous experience working in Maternity
* Previous reception experience
Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer name: North Bristol NHS Trust
Address: Southmead Hospital, Bristol, BS10 5NB
Employer's website: https://www.nbt.nhs.uk
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