We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life. This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents., Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Maintenance Surveyor to join our Property Maintenance team. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at
* Carry out customer led property inspections to identify issues / repairs.
* Identify any potential asbestos containing materials whilst on site, coordinate asbestos survey requests and analyse results prior to issuing work or granting any permission requests.
* Recommend effective and cost-efficient solutions to issues / defects identified.
* Raise maintenance works orders to properties where required (both internal & sub-contracted work) with relevant SOR.
* Provide Building Technical Advice as required to members of the group
* Deal effectively with aspects of all insurance claims and customer complaints.
* Inspect, co-ordinate and process work associated with customer permission for alterations requests.
* Carry out detailed condensation and dampness inspections along with full property inspections to identify repairs or defects. Provide appropriate guidance and information to customers as required.
* Carry out mutual exchange and property inspections.
* Utilize effective recording and reporting systems.
* Ensure all relevant paperwork is completed accurately and in a timely manner.
* Carry out covenant consent visits to owner occupiers where required
* Design adaptations to meet the needs of vulnerable customers in conjunction with the Well Being Team
* Carry out post inspection and quality checks (both internal & sub-contracted work) Ensure a high quality, customer focused service always.
* Liaise with management regarding outcomes and results of inspections and trend analysis.
* Should business needs require, ability to demonstrate competence in non-trade specific tasks, flexibility to support management team as and when required
What we are looking for
* Ability to identify building defects and propose remedial works
* Good literacy, numeracy, technical and IT skills
* Ability to work in internal/external environments.
* Excellent organisational, planning and negotiating skills. Experience
* Experience of providing a customer focused service.
* Experience of detecting building defects
* Experience of planning and coordinating work
* Experience of using a handheld device. Education/Training/ Qualifications/Knowledge
* Full UK Driving Licence.
* Asbestos Awareness
* ONC/HNC in Construction or relevant experience in a Construction related field.
* Good knowledge of Building and Planning Regulations, Highway Regulations and Party Wall Act Attributes/Behaviours
* A demonstrable commitment to customer service.
* Wide spectrum of communication skills.
* Good time management skills particularly around working to deadlines
* Ability to work on own initiative as well as part of a team.
* Flexible approach to work, working evenings and weekends as required.
* Confidence to use access equipment.
Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. Early finish on a Friday. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.