The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: a) Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities. b) Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. c) Completing staff appraisals as required d) Identifying and delivering team training where required e) Compiling administration staff rotas, ensure the practice Reception Team has adequate cover at all times. f) Reviewing and updating all administrative and reception policies and procedures as required g) Supporting the management team in the compilation of practice reports and the practice development plan h) Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation. i) Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies j) Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences. k) Coordinating the home visits rota in conjunction with Deputy Practice Manager l) Updating the appointment system to reflect leave and other approved absences. m) Ensure stationery supplies are stocked and maintained sourcing competitive suppliers. n) Providing initial guidance and advice to patients who wish to verbally complain. o) Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary p) Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately. q) Be able to cover all areas of reception role. r) Support staff to reach their full potential and identify training needs. s) Any other tasks allocated.