Job summary
Do you thrive working in a busy role where no two shifts are alike?
Are you a customer focused problem solver who works well under pressure?
Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?
Are you able to remain calm whilst working under pressure?
Do you have excellent communication skills and enjoy being in contact with the public?
If the answer isYESthen we are looking for you!
Main duties of the job
We are seeking full time or part time Receptionists to join our busy Reception and Out of Hours Coordination Centre based at Warneford Hospital.
You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
1. Excellent opportunities for career progression
2. Access to tailored individual and Trust wide learning and development
3. 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
4. NHS Discount across a wide range of shops, restaurants and retailers
5. Competitive pension scheme
6. Lease car scheme
7. Cycle to work scheme
8. Employee Assistance Programme
9. Mental Health First Aiders
10. Staff accommodation (please note waiting lists may apply)
11. Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Please see details below on some of the requirements for this role but review the attached job description and person specification for a full overview of the role responsibilities.
12. Ability to work well as a reliable and flexible member of a team
13. Excellent communication skills
14. Ability to problem solve
15. Conscientious
16. Good IT skills
17. Ability to multi-task and keep calm under pressure
18. Strong Administration skills
19. A full time role would be hours, worked over the following shift pattern: As part of the role, you will be required to work all of the below shifts and be able to travel to other locations subject to departmental requirements. 06:00 14:00 / 14:00 22:00 /22:00 06:00 or 09:00-17:00 (when service requires)
20. Please note this post requires extended hours, weekends and bank holidays working patterns.
21. Enhanced hourly rates will be paid
22. In return we will offer you support, supervision, training and the opportunity for personal development.
Person Specification
Knowledge
Essential
23. Proven experience of working in a Receptionist and or office environment
24. Ability to problem solve and prioritise workload
Contractual Requirements
Essential
25. Ability to travel between sites
Qualifications
Essential
26. Higher education ( A Level and or RSA NVQ Level II standard) or equivalent