Job summary As Deputy Practice Business Manager you will be a key element in the support and running of one of the largest Practices in Calderdale. The role is varied and dynamic and provides a great opportunity to make a difference both to your team of staff, and the patient population. Main duties of the job To be a valued member of the management team involved in all aspects of running a busy Practice. To deputise for the Practice Business Manager in their absence or by delegation as agreed. Including functions such as:- Performance Management, Financial Performance, Information Governance, HR and staff management, Complaints and Significant Events, Compliance, Business Continuity Direct responsibility for management of areas as agreed such as Finance, IT, Operations, Rotas, management, supervision, training and developing of staff. About us Set in the heart of a Pennine market town, we are a forward-thinking Practice with a supportive team and Partners looking for someone who wants to make a positive impact for both our staff and patients. Date posted 06 February 2025 Pay scheme Other Salary Depending on experience Negotiable Contract Permanent Working pattern Full-time Reference number A1114-25-0000 Job locations Valley Road Hebden Bridge West Yorkshire HX7 7BZ Burnley Road Mytholmroyd Hebden Bridge West Yorkshire HX75LF Job description Job responsibilities Job purpose • To deputise for the Practice Business Manager in their absence or by delegation as agreed. To include- Performance Management, Financial Performance, Information Governance, HR and staff management, Complaints and Significant Events, CQC Compliance, Business Continuity • Direct responsibility for management of areas as agreed such as Finance, IT, Operations and Rotas. • To be responsible for the management, supervision, training and developing of a team of non-clinical staff. Principal Responsibilities • Reporting to Practice Business Manager • With the Practice Business Manager, and as a part of the management team, implement and maintain systems which ensure appropriate staffing and skill mix • Oversee the running of day to day functions of the Practice • To initiate operational service changes in response to emerging issues • To be involved with daily duties so as to maintain an understanding of problems and issues on the ground • To operate as a member of the management team with shared responsibility for the Practice in the absence of or alongside the Practice Business Manager • Involved with recruitment of staff, assist with training and carrying out a development review after their probationary period • Management and development of assigned team to include inductions, training & mentorship and supervision of all members of the team and others as appropriate • To monitor performance on a regular basis and take any action that may be required to ensure that the required standards are met. • To assist with developing and implementing new procedures and changes to working practices. Disseminate and ensure that staff are following Practice policies and procedures Job description Job responsibilities Job purpose • To deputise for the Practice Business Manager in their absence or by delegation as agreed. To include- Performance Management, Financial Performance, Information Governance, HR and staff management, Complaints and Significant Events, CQC Compliance, Business Continuity • Direct responsibility for management of areas as agreed such as Finance, IT, Operations and Rotas. • To be responsible for the management, supervision, training and developing of a team of non-clinical staff. Principal Responsibilities • Reporting to Practice Business Manager • With the Practice Business Manager, and as a part of the management team, implement and maintain systems which ensure appropriate staffing and skill mix • Oversee the running of day to day functions of the Practice • To initiate operational service changes in response to emerging issues • To be involved with daily duties so as to maintain an understanding of problems and issues on the ground • To operate as a member of the management team with shared responsibility for the Practice in the absence of or alongside the Practice Business Manager • Involved with recruitment of staff, assist with training and carrying out a development review after their probationary period • Management and development of assigned team to include inductions, training & mentorship and supervision of all members of the team and others as appropriate • To monitor performance on a regular basis and take any action that may be required to ensure that the required standards are met. • To assist with developing and implementing new procedures and changes to working practices. Disseminate and ensure that staff are following Practice policies and procedures Person Specification Qualifications Essential Educated to degree standard or able to demonstrate equivalent experience Desirable Training and experience of accounting software. Finance qualifications. Management or business qualifications. Experience Essential Experience of management of staff in a number of disciplines. Demonstrable knowledge and experience of GDPR, Freedom of Information Act and Caldicott Guidance. Evidence of the ability to make judgements in management role. Evidence of ability to re-organise workload due to unexpected events. Experiencing managing and troubleshooting IT for a team/organization. Experience of data analysis and interpretation. Excellent written communication, particularly to wide staff groups. Excellent report writing skills. Excellent presentation skill. Proficient in use of Microsoft Office. Acts with professionalism and integrity at all times. Desirable NHS experience. An understanding and experience of NHS performance management. Experience of audit. Management experience in Primary Care or General Practice. Experience of financial processes including payroll, ledgers, reconciliation, forecasting and budgeting. Personal Attributes Essential Resilient. Able to work under pressure and with conflicting priorities. Able to contribute ideas and present reasoned arguments at meetings. Display courtesy and diplomacy in interpersonal relationships. Experience of communicating with staff at all levels. Enthusiastic about new challenges. Motivational, caring and supportive nature to achieve the best from any line managed team. Person Specification Qualifications Essential Educated to degree standard or able to demonstrate equivalent experience Desirable Training and experience of accounting software. Finance qualifications. Management or business qualifications. Experience Essential Experience of management of staff in a number of disciplines. Demonstrable knowledge and experience of GDPR, Freedom of Information Act and Caldicott Guidance. Evidence of the ability to make judgements in management role. Evidence of ability to re-organise workload due to unexpected events. Experiencing managing and troubleshooting IT for a team/organization. Experience of data analysis and interpretation. Excellent written communication, particularly to wide staff groups. Excellent report writing skills. Excellent presentation skill. Proficient in use of Microsoft Office. Acts with professionalism and integrity at all times. Desirable NHS experience. An understanding and experience of NHS performance management. Experience of audit. Management experience in Primary Care or General Practice. Experience of financial processes including payroll, ledgers, reconciliation, forecasting and budgeting. Personal Attributes Essential Resilient. Able to work under pressure and with conflicting priorities. Able to contribute ideas and present reasoned arguments at meetings. Display courtesy and diplomacy in interpersonal relationships. Experience of communicating with staff at all levels. Enthusiastic about new challenges. Motivational, caring and supportive nature to achieve the best from any line managed team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hebden Bridge Group Practice Address Valley Road Hebden Bridge West Yorkshire HX7 7BZ Employer's website https://www.hbgp.co.uk (Opens in a new tab)