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35 hour per week with flexibility required to work across weekends and / or evenings
Location: St James Road
Closing Date: 23/02/2025
Vacancy Category: Buildings and Facilities Management
Business Unit: Diocese of Liverpool
Organizational Unit: Cathedrals
Introduction
Background
Liverpool Cathedral is a world-class events venue, delivering anything from small-scale conferences and meetings in our Sir Giles Gilbert Scott Suite, to major headline-grabbing art installations, classical concerts, pop gigs, corporate dinners, and exhibitions. Alongside this, we have developed a major programme of cultural and public events. The range of activity makes Liverpool Cathedral one of the most exciting places to work for events and operational professionals looking for a challenging and rewarding next step.
Purpose of the Role
The role of Operations Manager is to manage the day-to-day operational needs of Liverpool Cathedral, provide on-the-ground support to the Enterprise and Events Team, co-ordinate the Cathedral diary between various Cathedral departments, provide line management of the verger, general assistant and cleaning teams, and to provide specific support to some other designated teams such as the Liturgical team as required on a day-to-day basis.
Key Responsibilities
Team Management
* Forecast requirements and resource, plan and monitor deployment of the operations team staff.
* Ensure staff hours of work are within budget and requirements and are recorded accurately for payroll.
* Manage holiday entitlement, scheduling outside of festivals and peak times.
* Resource management, recruitment, induction, management, and appraisal of the team.
* Support and instigate the team’s training and development.
* Organise and chair various operational staff meetings.
Service Management
* Triage tasks and projects to ensure they are clearly allocated to the appropriate team member and/or team head.
* Ensure sufficient and suitable support is scheduled for liturgical services.
* Produce rotas for the cleaning, general assistant, and verger teams electronically on a weekly basis.
* Keep an up-to-date operational log and utilise it to anticipate future requirements.
* Co-ordinate and plan resources for the Cathedral Diary on a weekly basis.
* Manage and fulfil room and space booking requests.
* Collaborate with all departments to ensure best operational practice throughout the Cathedral.
* Monitor and continuously improve customer service, communications, Cathedral physical environment, filing, archiving, retention and disposal procedures, environmental measures, and Cathedral systems.
* Develop and implement standardised administration systems that apply across departments.
General Operations
* Ensure the Cathedral is always a safe, clean, and welcoming space.
* Support the Cathedral Clergy team with operational and administrative tasks for religious services.
* Work with the clerk of works to maintain high standards of repair, maintenance, and cleanliness.
* Provide “hands-on” support to the verger or cleaning teams where required.
* Implement cost control management in conjunction with the Senior Events Manager.
* Oversee, manage, and keep up to date the Operations budget.
Health & Safety
* Oversee the application of health and safety best practices, policy, and procedure.
* Adhere to the Cathedral’s Health and Safety policy and procedure.
Safeguarding
* Adhere to the Cathedral’s Safeguarding policy and procedure.
Training and Other Duties
* Undertake relevant training required to best carry out the role.
* Adjust deployment of staff to meet the needs of the organisation.
This job description is a summary of the key areas of responsibility in the job. It is not intended as a definitive statement of job content.
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