Responsibilities
as our Customer Service Advisor will include:
1. Be the first point of contact for incoming telephone calls, answering queries using the Colleges CRM system, use of Live Chat and providing initial information, as required.
2. Process all customer enquiries in a timely and responsive manner in line with College standards offering outstanding levels of service.
3. Deal with messages left on the voicemail in accordance with procedures.
4. Take messages when necessary and e-mail them to the correct contacts
5. Work with the other support teams to correctly signpost enquirers and give correct and up-to-date information
6. Work with colleagues on both sites to ensure information is passed on and updated
7. To assist with The College Emergency Evacuation Procedure, including initial contact with the emergency services.
8. Processing petty cash, counting of floats & supporting cash officer with daily banking
9. Issue staff and student ID badges
The above list of duties is not exhaustive and is subject to change. The post holder may be required to undertake other duties within the scope and grading of the post.
As our Customer Service Advisor, youll ideally have:
10. Level 2 (or equivalent) English and Maths
11. Competent in Microsoft Office applications
12. Worked in a reception environment or busy office when customer service was key
13. The importance of delivering high standards of customer service.
14. Excellent telephone manner
15. Communication skills including written and verbal
16. Excellent administration skills
17. Attendance at college events ie open evenings including outside of normal working hours
Benefits of working with us:
You will receive excellent benefits and a competitive salary:
18. 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
19. up to 4 days additional leave during the Christmas closure period
20. Free parking at all of our college sites (where spaces are available)
21. Access to Discount Schemes at multiple retailers
22. Enrolment into the NEST Pension Scheme