Technical Delivery Manager, AWS Managed Services (AMS)
AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services, and offering full life-cycle services to provision, run, and support your infrastructure.
We are looking for someone at the forefront of transformational technology with experience assisting enterprise customers in leveraging a growing set of AWS services and features to run their mission-critical applications. The Technical Delivery Manager Role is engaged with the client account level and acts as a trusted advisor, providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead changes to IT strategy, policies, processes, people, governance, and partnerships. The successful candidate will work closely with other AWS teams to ensure all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.
Key Responsibilities
The ideal candidate will be a dynamic professional capable of serving as AWS's ambassador within customer environments, skillfully leading discussions with senior leadership on critical aspects including incident management, risk assessment, and cloud best practices. Your role requires strategic thinking to help customers leverage AWS cloud solutions for maximum efficiency and innovation.
1. Building trusted advisory relationships with clients
2. Providing strategic guidance on AWS services utilization
3. Engaging with C-suite executives to align cloud solutions with business objectives
4. Managing technical discussions with stakeholders at all levels
5. Acting as the customer's advocate within AWS
6. Ensuring customer requirements are effectively communicated and met
7. Leading critical incident response and communication
8. Developing governance frameworks for cloud technology implementation
9. Understanding and aligning with customer's business strategies, architectures, and cloud adoption roadmaps
10. Monitoring KPIs and measuring benefits realization
11. Participating in customer meetings and maintaining regular engagement
12. Providing after-hours support for urgent issues as needed
The role demands excellent communication skills, technical expertise, strategic vision, and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization. The candidate should be comfortable working to align with the Customer timezone.
Minimum Qualifications
- Bachelor's degree
- 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer-facing role with a high level of accountability
- Hands-on experience leading large-scale Cloud-based IT transformation projects
- 10+ years of experience in a customer-facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider, or managed hosting provider.
- AWS Certification
- Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
- Excellent written and oral English communication skills to successfully engage with customers and colleagues.
- Technical Program or Project Management experience
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