Job Title: Service Scheduler / Administrator
Location: Kettering
Hours: Monday to Friday, office hours
Pay: £23,000 - £25,000
My client is seeking an enthusiastic and customer-focused individual to fill the position of Service Scheduler.
The role is varied and will include the below responsibilities:
· Schedule Service visits, confirming dates with customers for a seamless experience.
· Logistics and Inventory Control
· Maintain records of upcoming Service Visits and Calibrations.
· Manage spare parts stock and orders to support smooth service operations.
· Create and provide quotations for sales and service customers with a keen focus on customer satisfaction.
· Efficient Order Processing
· Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
· Ensure accuracy and efficiency in the creation of customer sales quotations.
· Communication and Coordination
· Manage inbound and outbound customer phone calls with professionalism and courtesy.
· Collaborate with the external sales force, handling enquiries and sales leads effectively.
· Monitor and respond to sales and service-related emails promptly.
· Engage with customers through LiveChats on our website, providing real-time assistance.
· Organize shipments with carriers to ensure timely deliveries.
· Place orders with suppliers ...