Main area Healthcare Security Grade NHS AfC: Band 4 Contract Permanent: Days nights weekends 4 on 4 off shift rotation across two sites Hours Full time - 37.5 hours per week (4 on 4 off shift pattern weekends and nights across all GSTT sites) Job ref 196-ESS1519-Y
Employer Guy's and St Thomas' NHS Foundation Trust Employer type NHS Site Cross site Town London Salary £31,944 - £34,937 inc HCA Salary period Yearly Closing 30/03/2025 23:59 Interview date 10/04/2025
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Job overview
Guy’s and St. Thomas NHS Foundation Trust are looking to recruit 7 Healthcare security officers and 2 Healthcare team leaders, to join an industry wide respected and diverse team. GSTT is one of London's most famous hospitals and prominent London landmarks – largely due to St Thomas’ Hospital location opposite the Houses of Parliament and Guy’s Hospital next to London Bridge station and opposite the Shard.
The role requires applicants to professionally negotiate the challenging demands of healthcare security in a busy 24/7 London hospital. If you care about people, their wellbeing and are able to cope with the challenges of a busy hospital environment, this could be for you.
We are looking to support our community with determined, kind, customer service focused and hard-working individuals from all backgrounds. Customer service experience, verbal and written English language and computer skills are essential to join the team.
Extensive training will be provided to all successful candidates.
We actively encourage and support applications from those who represent those from the rich diversity of our community and our aim is to reflect the community that we serve.
Main duties of the job
1. To work with fellow Healthcare Security Officers to provide a professional security service that will protect, offer advice, investigate and act in an endeavor to create and maintain a safe and crime-free environment for staff, patients and visitors 24 hours a day, 365 days per annum.
2. To work with and alongside, other Trust colleagues to ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service.
3. The security team throughout the Trust are required to balance the needs of the visitors experience with the security of the premises. Good interpersonal skills with strong oral communication are essential. Officers will be required to maintain a high level of personal appearance, be physically fit and able to conduct themselves appropriately in a customer facing role at all times. The ability to work as a team member and to support colleagues in the completion of their duties are essential within this role.
4. To act as an ambassador for the Department, Directorate and the Trust ensuring that their conduct is of the highest professional level.
Detailed job description and main responsibilities
1. To patrol the internal & external grounds of Guy’s & St Thomas NHS Foundation Trust estate to protect the buildings and its contents from fire and theft as directed by the Security Team Leader.
2. To maintain all equipment and uniform supplied in a clean and presentable manner, full uniform must be worn at all times while on duty in the line with the Trust’s Uniform Policy.
3. To respond immediately to all fire alert calls, taking action in line with the Trust fire procedures, to minimize the risk to life and assets.
4. To respond to calls for security assistance from Emergency Department medical staff or Mental Health teams to assist with patients being held or assessed under the Mental Health Act (MHA) and Mental Capacity Act (MCA).
5. To conduct patient monitoring roles as requested by security management or clinical leads. To record all actions on the relevant Trust records.
6. To respond to calls from ward/department staff to deal with patients who are being violent, abusive, disruptive or have absconded from the ward.
7. Ensure that visitors of all kinds are courteously received, assisted and directed in a manner which will reflect credit to the Trust.
8. To undertake duty escorts as required and directed by the Security Team Leader/Trust Operations Managers.
9. To report security defects or omissions throughout the estate in a timely and accurate manner.
10. To investigate, report and log all incidents. All crimes reported to, or discovered by, the security service will be investigated by them and/or the Metropolitan Police, depending upon the circumstances.
11. Respond to intruder security alarms, inspect for signs of break-in, search for suspects, in a safe manner and liaise with the Police, if necessary.
12. Conduct checks on staff parking permits and blue badge holders to deter fraudulent use and to free up space for patients/staff.
13. To conduct crime prevention work when investigating crime throughout the Trust.
14. Monitor CCTV cameras of the perimeter of the estate and other public and strategic areas to prevent and detect crime.
15. Control the regulation of the movement of traffic, parking of vehicles whilst on Trust property and enforcement of the Car Parking Policy.
16. Monitor and control the car park system to ensure the car park is running smoothly and to log and report any faults immediately.
17. Receive reports of lost property and accept found personal property for safe keeping.
18. To enforce the Trust's 'No Smoking Policy' by being tactful, diplomatic and assertive.
19. To enforce the Trust's ID and Access Control Policy.
20. To ensure confidentially at all time, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
21. To promote the Diversity, Equality & Inclusion principles ensuring that all staff and patients have equitable opportunities in accordance with Guy’s & St Thomas’ NHS Foundation Trust policies.
22. To undertake such other duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
Person specification
Qualifications and Education
* Knowledge of restraint techniques
* Physical Intervention Level 2
* Conflict Resolution certified training
* SIA Security officers licence
* Security related qualification /CPD
Experience
* Substantial Security related experience
* Basic knowledge of Criminal Law
* Customer service background in a large organisation
Skills, knowledge, ability
* Good Communication skills both written and oral
* Good investigatory skills
* To be able to write & maintain accurate records.
* Customer care experience
* Familiar with or willing to undertake training in CCTV operation, intruder alarm systems, radio communication skills, basic PC skills and other skills required for the role
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
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