MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
Position: Vehicle Specialist Helpdesk Engineer
Type: 12-month fixed term
Location: Hybrid, Colchester
Do you have automotive experience and want to take on a new challenge?
MSX International is looking for a Vehicle Specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms/Systems entry methodology.
The Role
As the Automotive Helpdesk Engineer, you will liaise with Dealership personnel at all levels, with Team Leader(s)/Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers/Staff on all issues associated directly with Helpdesk, obtaining clarification from the Group Leader/Team Leader/Project Management if required.
Responsibilities:
* Record data as required into a computer system.
* Participate in training/product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
* Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader/Team Leader/Project Management.
* Write and circulate data to other Helpline Engineers/Project Management/Customer/Customer Dealer staff when necessary.
* Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.).
* On an exception basis, make travel arrangements and any other ad hoc duties as required.
About You
This is an excellent opportunity for an individual who has strong problem-solving skills and is process-oriented.
Our ideal candidate will have:
* Demonstrable knowledge of vehicle diagnostics and diagnostic tools e.g. SBDO, PTS, FDRS, and IDS Standard (preferred).
* Knowledge of GTAC, diagnostic session files, and analysis of vehicle XML data (preferred).
* Fluent in written and oral English (essential).
* Customer-oriented focus.
What’s in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
Working Pattern and Location:
* 12-month fixed term, possibility to extend.
* Hybrid, Colchester (2 days in office).
Seniority Level: Associate
Employment Type: Temporary
Job Function: Administrative
Industries: Motor Vehicle Manufacturing
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