The Role The role provides administrative and file management support across the team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service. Client Relationship Management Liaise with Practice Assistants (PA) to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training etc. Liaise with Practice Assistants to enter, maintain and update Interaction - adding new prospects, clients and contacts, activities and business development information. Responsible for ensuring current knowledge of client specific protocols and processes and building these into current practices. Administrative File management - updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper). File opening and closing - matters are set up on the relevant document/case management system. Undertake all file closing/archiving procedures ensuring compliant at all times. Assisting the Practice Assistants as directed in the organisation of internal and external events, seminars and conferences, (vulture) responsible for arranging registers delegates; booking travel; printing/sending materials; arrange give-aways. Responsible for ordering all promotional goods and ensuring stock levels. Make room and taxi bookings as requested, organising hand deliveries and courier requests, and other ad-hoc requests. Printing/copying/scanning of documents flowing to document solutions for support with high volume jobs, as appropriate. Essential Skills & Experience Advanced knowledge of document management/case management systems. An effective communicator with excellent customer and client service approach; striving to provide exceptional service at all times. Proven experience of managing client facing tasks and priorities, with a hands-on, practical approach. Effective at investigating issues and seeing a problem through to completion. Conscientious, taking personal responsibility for own work and accountability for its delivery and quality. Excellent team player, sharing team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges. Positive can-do attitude with the ability to adapt to change. Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively. Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables. To view the full job description please visit our careers page. ADZN1_UKTJ