Location: East London
Hybrid (2 days in the office, 3 days work from home)
Salary: £24.13 (PAYE) per hour / £30.10 (Umbrella) per hour
Temp for 3 months with possible extensionWe are seeking a Tenancy Specialist to provide high-level expertise on tenancy-related matters including Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse, and legal action for tenancy enforcement. The successful candidate will be responsible for case management and will work closely with field-based officers to ensure effective investigation of cases and that the most appropriate, cost-effective, and proportionate action is taken.
Day to Day of the role:
Manage all tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally.
Effectively manage anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
Decide on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
Prepare legal files and manage legal action cases for tenancy enforcement and fraud, working with solicitors, process servers, and bailiffs.
Represent at court for tenancy fraud, ASB, and other tenancy-related legal cases as required.
Manage complex tenancy management cases referred from customer support, such as complex successions and end of tenancy reviews.
Liaise with the Police and other partners to acquire evidence for identifying fraud and/or criminal proceedings.
Liaise with internal and external agencies such as Women's Aid, local authorities, mediation services, solicitors, or support services.Required Skills & Qualifications:
An excellent understanding of anti-social behaviour and/or tenancy fraud.
Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair.
Experience of investigative interviewing, ideally for fraud and/or ASB.
Good investigative, intelligence gathering, and problem-solving skills.
Positive mindset with a focus on solutions.
Ability to weigh up different views, exercise good judgement, and make decisions.
Confident and able to challenge in a positive and constructive manner.
Resilient and adaptable.
Excellent communication skills, able to adapt approach to the audience.
Ability to develop effective working relationships with colleagues across the organisation and external agencies.
Experience of successful case management with positive outcomes.
Flexibility to work early mornings or evenings if required to support investigation work.Desirable:
Knowledge and understanding of Data Protection and how it applies in investigation work.
Experience of preparing and presenting cases at court.
Counter Fraud Specialist qualificationTo apply for this Tenancy Specialist position, please submit your CV detailing your relevant experience OR send your CV to me at