Role description:
* The purpose of this role is to support the IT Change Manager working with the development, planning, logistics and embedding of the changes being developed by our Joint Venture Digital programmes.
* You’ll focus on the people side of change, which involves identifying change impacts, preparing, designing and delivering the materials needed to support the successful embedding and adoption of our new systems and ways of working.
Key responsibilities:
Support the IT Change Manager with analysis to identify change impacts, communication requirements and training needs.
Support the IT Change Manager with the design, creation and distribution of our IT Change communication and engagement, learning materials and associated report to key stakeholders. This could include the creation of email messages, videos and presentation decks.
Publishing and make accessible any project change materials via our microsite or project specific platform.
Pull together and maintain the distribution lists for any IT Change communication, event or session.
Set up any events that have been agreed as part of the IT Change Plan, these could be in person roadshows and workshop or online sessions.
Capture and summarise the key questions raised and track attendance at our IT Change events and sessions.
Support the IT Change Manager with the development of training user lists, tracking of training attendance, training evaluation and reporting.
Support the IT Change Manager with the design, creation and distribution of any feedback / measurement for projects, any change event or session.
Establish strong working relationships with the wider IT Change team and business stakeholders.
Key skills/knowledge/experience:
Strong Microsoft 365 skills – Word, Excel, PowerPoint, Stream, Yammer, VivaEngage, SharePoint etc.
Good communication skills, both written and verbal.
Ability to take information and create visuals that bring this to life – infographics and gifs.
Video production experience – creation of simple ‘online’ user guides
Excellent organisational skills and detail-orientated
Analytical skills
Must be a team player and able to work collaboratively with and through others.
Familiar with project management approaches, tools and phases of the project lifecycle – both Waterfall and Agile.
Experience using Poppulo
2 years Business Change experience supporting a large complex IT change project
An understanding of change management. Ideal candidates will be familiar with Prosci, Kotter, etc.