We are seeking a diligent and well-organised Customer Account Coordinator to join a thriving Customer Service department within an industrial / manufacturing sector. The candidate will be responsible for managing customer accounts, ensuring high levels of satisfaction and smooth business transactions. Client Details Our client is an internationally renowned, large organisation in the industrial / manufacturing industry. With a commitment to innovation, they pride themselves on their top-quality products and their dedication to customer satisfaction. Description Monitor customer ordering patterns and minimise deviations from forecasts within account constraints. Capture customer inquiries and share insights with Sales and Market Planning. Follow the monthly customer contact plan agreed with Sales. Meet lead time targets for order processing and inquiry handling. Ensure first-time accuracy in sales orders and claims processing. Handle queries, inquiries, sample and literature requests, complaints, and claims within agreed timeframes. Maintain accurate customer logistics data, including delivery requirements. Ensure deliveries align with agreed dates and coordinate communications for any changes. Schedule and communicate deliveries based on dispatch and transportation capabilities. Prepare and issue necessary documentation for orders and claims. Provide periodic supply status reports and recommend actions as needed. Profile A successful Customer Account Coordinator should have: A strong background in customer service, ideally within the industrial / manufacturing sector (DESIRED). Proven experience as an account coordinator or similar role. Excellent communication and interpersonal skills. Experience of using SAP is essential. Strong organisational abilities and an attention to detail. Proficiency in using CRM software and other business systems. A problem-solving mindset with the ability to handle customer complaints effectively. Job Offer An estimated salary range of £26,000. Working hours are 37.5 hours Monday to Friday - Flexible hours scheme available. A comprehensive benefits package. A positive and supportive company culture that encourages personal and professional growth. The opportunity to work within an internationally recognised organisation in the industrial / manufacturing sector. Generous holiday leave allowance.