Royal National Orthopaedic Hospital NHS Trust
The EHR Business Transformation Project Support Officer role will work with the EHR Business Transformation Workstream Leads and Information Officers to support the Business Change Management, Engagement, Communications, and Benefits initiatives.
Main Duties of the Job
The post-holder will act as a project management specialist within the Business Transformation Workstream and help embed excellent project management approaches to deliver these workstreams on time and to quality. They will work closely with members of the Information Officers and Business Transformation (Business Change, Engagement, and Benefits) to provide practical administration and project management support, such as meeting organisation, notation, dependencies actions, and risk tracking, updating project plans. This will include tracking risks, project plans, and dependencies.
Job Responsibilities
1. Communicate effectively with relevant stakeholders.
2. Provide regular project updates, monitor progress against plan, highlight reporting packs, delivery of the project, and post-project review to the Programme Board.
3. Provide written reports at agreed periods of time on the measured success of the Workstreams and their constituent parts.
4. Build effective relationships with internal staff and external partners to facilitate optimal joint working to create innovative ways to support development and implementation of improvement projects and programmes.
5. Deal effectively with staff of all levels throughout the Trust as and when they encounter on a day-to-day basis.
6. Prepare and present written and oral progress reports setting out progress in relation to the work and learning, alerting stakeholders to issues requiring discussion and decision.
7. Sustain effective working relationships with the operational and clinical teams across the Trust.
8. Support the Project Manager with the management of the Risks and Issues logs.
9. Collaborate successfully with others of different skill sets, backgrounds, and levels within and external to the organization in sometimes contentious and challenging situations.
10. Communicate effectively with a wide range of people and present information in various ways to both large groups and on a 1:1 basis.
Person Specification
Communication & Relationship Skills
* Ability to communicate efficiently verbally and in writing.
* Ability to work effectively in a team.
* Organisational and administrative skills for managing a highly complex workload.
* Ability to work on own initiative and unsupervised.
* Excellent IT skills including Microsoft Office (Word, PowerPoint, and Excel) and Outlook.
* Ability to motivate others.
* Ability to exercise tact and diplomacy.
* Can work well with colleagues of all grades and in all roles.
* Very good oral and written communications skills.
* Effective team worker who pays attention to detail.
* Thorough understanding and commitment to equality of opportunity and good working relationships.
* Can work to tight deadlines and manage complex workload.
* Able to remain calm under pressure.
* Ability to make decisions autonomously, when required, on difficult issues.
* Able to explain highly complex technical issues in a way that non-technical IT people may understand.
* Demonstrated ability of presentation skills.
Knowledge, Training & Experience
* Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level in a specialist area.
* Experience of working in a complex, multidisciplinary environment.
* Experience of working to tight deadlines and managing own time.
* Significant experience of successfully operating in a politically sensitive environment.
* Experience in monitoring progress against agreed timescales to proactively obtain results, and in ensuring risks and issues are identified, reported effectively, and countermeasures are in place.
* Experience of drafting briefing papers and correspondence at executive/board level.
* Experience of working on digital and/or transformation projects.
* Ability to organise and manage working groups.
* Experience in providing training on project documentation and processes.
* Experience in project reporting, issue management, and escalation.
* Evidence of using innovation/best practice to improve ways of working.
* Experience of working in the public sector or health care.
* Experience of working with a wide range of stakeholders both internal and external.
* Prince2 Practitioner, MSP, or other Programme Management qualification.
Analytical & Judgment Skills
* Ability to understand the requirements of, and work effectively within, a demanding project environment.
* Ability to provide and receive highly complex information and disseminate it effectively to individuals who may not have a technical background.
* Identifies and resolves problems in a timely manner through gathering and analysing information skillfully.
* Able to autonomously prioritise, organise, and manage workload, identifying and addressing matters which require urgent attention, maintaining focus over a period of time.
* Confident - able to deal with individuals at all levels and in challenging situations.
* Significant experience of successfully operating in a politically sensitive environment.
* Understand the complexities around integrating different Clinical applications.
Planning & Organisational Skills
* Excellent organisational skills including the ability to plan and organise a broad range of complex activities.
* Ability to use, analyse, and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation.
* Proficiency in standard computer packages such as Microsoft Word, PowerPoint, and Excel.
Responsibility for Equality, Diversity and Inclusion
* Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices.
Responsibility for Policy/Service Development
* Demonstrate commitment to support the development of the strategy based on feedback from the workforce.
Responsibility for Financial & Physical Resources
* Demonstrate commitment to manage project resources effectively.
Responsibility for Research & Development
* Demonstrate commitment to share learning within and outside of the Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Royal National Orthopaedic Hospital NHS Trust
£42,939 to £50,697 a year per annum inclusive of HCAs
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