Job summary
The Quality & Improvement Officer will lead investigations undertaken when a complaint, service issue or incident occurs. This will include working with both internal and external stakeholders including patients, staff working within PES and staff within ICB teams. They will also support the Quality Team Manager with responsibilities relating to patient safety, continual quality improvement and preparation of evidence for regulatory assessments. This role will include regular internal department quality review including risk assessments and recommendations for risk mitigation, the creation and regular update of department standard operating procedures and incident management.
Why You'll Love Working with Us:
* Performance-Related Pay
* Pension Match up to 5%
* Sick and Critical Illness Pay Cover
* Electric Car Scheme
* Enhanced Family Leave
* Paid Compassionate Leave
* 25 Days Annual Leave + Bank Holidays (increase with 1 day annually after 2 years of service, up to 30 days)
* Training and Development Opportunities
* Employee of the Month and Year Awards
* Employee Assistance Program (EAP)
* NHS Blue Light Card
* Hybrid Working (60% home, 40% in office on a weekly basis)
* Cycle to Work Scheme
Main duties of the job:
The Quality & Improvement Officer will lead investigations into complaints, service issues, and incidents, working with internal and external stakeholders to ensure patient safety and continual quality improvement. They will support the Quality Team Manager in preparing evidence for regulatory assessments, conduct regular quality reviews, and update standard operating procedures. Responsibilities include managing complaints and incidents, utilising investigation methodologies, analysing and reporting data, developing quality improvement assessments, collaborating with teams to mitigate risks, preparing reports, supporting CQC inspections, developing policies, delivering training, identifying improvement areas, promoting a Just Culture, and maintaining relationships with key stakeholders. The role may vary as needed to meet organisational requirements.
About us:
Primary Eyecare Services (PES) is an established provider of high-quality extended eye care services (those beyond sight testing), utilizing a large network of optical practice subcontractors across England (~2000). PES currently holds and manages contracts on behalf of the primary eye care network, spanning ~70 NHS commissioners and delivering over 380,000 episodes of patient care each year, with a total annual turnover of ~£25+ million. PES is a not-for-profit company, limited by guarantee. This sees the majority of generated income pass through to frontline eye care services in optical practices.
Date posted: 09 April 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: U0069-25-0003
Job locations:
Waulk Mill [2.3], 51 Bengal Street, Manchester, Cheshire, M4 6LN
What We're Looking For:
Qualifications:
* Minimum 5 GCSEs (Including English and Mathematics) / A levels or equivalent (E)
* Safety Investigation qualifications or comparable qualifications (E)
* Quality assurance/Improvement Qualification (E)
Experience:
* Engaging patients / families after adverse outcomes (E)
* Experience within quality assurance or improvement role (E)
* Experience in complaints investigation and management (E)
* NHS / Healthcare background (E)
How To Apply:
Please submit your up-to-date CV and personal statement highlighting your professional background and what motivates you to apply for this role to recruitment@primaryeyecare.co.uk.
Become a part of something bigger - apply now!
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
Employer name: Primary Eyecare Services
Address: Waulk Mill [2.3], 51 Bengal Street, Manchester, Cheshire, M4 6LN
Employer's website: https://primaryeyecare.co.uk/
#J-18808-Ljbffr