Nottingham University Hospitals NHS Trusts
This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the Queens Medical Centre Campus and the Leengate Building covering the reception for Outpatients, Therapies, Rehabilitation and Orthotics. The Clinic Receptionists core working hours are Monday to Friday between 8am-6pm, with the occasional evening clinics which may require you to finish later. You will have excellent customer service skills and be committed to providing a first class service to all our patients.
Please note, the vacancy may be closed early if a suitable number of applications have been received.
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computer systems including Microsoft packages and Medway PAS.
The shifts will be on a Rota basis depending on the department needs.
Job Summary
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Main Duties of the Job
Working as part of the Outpatient team, you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow, Dhr, Scr, Esr, Notis and other relevant booking systems, you will arrange follow-up appointments and update details accurately and efficiently. You'll have excellent communication skills and will deal appropriately with inquiries both by telephone and in person.
About Us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job Responsibilities
Working as part of the Outpatient team, you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow, Dhr, Ers, Scr Pas and other relevant booking systems, you will arrange follow-up appointments and update details accurately and efficiently. You'll have excellent communication skills and will deal appropriately with inquiries both by telephone and in person.
Person Specification
Training & Qualifications
Essential
* To possess 5 GCSE A-C passes including English and Maths or equivalent.
* Experience of Microsoft packages.
Experience
Essential
* Proven general office experience.
* Customer Service Skills.
* Experience of Team Working.
Desirable
* Knowledge of clinic reception work.
* Knowledge of hospital IT systems, e.g., Medway PAS, Notis.
* 18 week RTT knowledge and experience.
* Sound knowledge of the layout of both City and QMC Campuses.
Positivity
Desirable
* Enthusiastic to deliver an exceptional Patient Experience to our Patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name
Nottingham University Hospitals NHS Trusts
Address
QMC Campus
Derby Road
Nottingham
NG7 2UH
Employer's Website
https://www.nuh.nhs.uk/
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