Information Communications Technician Apprentice
Main area: Information Communications Technician Apprentice Grade Apprenticeship Contract Apprenticeship: 19 months
Hours: Full time - 37.5 hours per week
Job ref: 327-25-285
Site: Edward Jenner Court, Town: Gloucester
Salary: £12,514 (for the first 12 months and then NMW)
Salary period: Yearly
Closing: 05/05/2025 23:59
Interview date: 15/05/2025
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care.
Our application process aims to understand each candidate's knowledge, skills and experience.
Job overview
1 x Apprenticeship opportunity for 19 months
A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Clinical Systems team, providing a high-quality service, which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust.
The successful applicant will receive induction and training appropriate to the activities they will undertake and following this induction period will be enrolled to the Information Communications Technician Level 3 apprenticeship standard with our dedicated training provider.
Main duties of the job
The Apprentice would be supported to carry out activities including:
* Handle support incidents and requests through the full lifecycle to resolution.
* Provide customer facing support to resolve customers’ day-to-day technology queries, resolve issues and manage incidents.
* Be confident resolving hardware, software, server and networking queries.
* Have a good understanding of data security and cloud technologies.
The apprentice will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.
Working for our organisation
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.
Detailed job description and main responsibilities
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Person specification
QUALIFICATIONS
* Minimum of 5 GCSE (or equivalent)
* English and maths to Grade C/4 or equivalent such as Level 2 Functional Skills
LENGTH AND / OR NATURE OF EXPERIENCE
* Experience in using Microsoft Office
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
* A good understanding of IT, operating systems and applications including MS Windows and Office products
* Understands confidentiality, GDPR and the security requirements
* Ability to work flexibly
* A good understanding of IT hardware technologies
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* Generous NHS pension and enhanced pay when if you work unsocial hours
* Flexible, family-friendly and agile working opportunities
* Recognition and long service awards
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
Employer certification / accreditation badges
Name: Joseph Barnett, Job title: IT Service Desk Team Leader, Email address: Joseph.Barnett@ghc.nhs.uk, Telephone number: 0300 421 8349
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