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Creative Brand Manager at BACHMANN EUROPE PLC
Department: Information Technology
Reports To: IT Manager
SUMMARY:
We are looking for an experienced IT Technician to join our busy team. Candidates must have experience dealing with Windows PC and servers, cloud-based applications such as Microsoft 365, and ideally some exposure to ERP or warehouse management systems too. Experience of deploying hardware and software, end point security and backup systems would also be required. An awareness of cyber security is important. The IT Technician will be assisting the IT Manager in upgrading systems hardware and software to attain Cyber Essentials certification. You will be working with managed service providers to ensure the smooth running of the IT systems within the business.
Day to day, the role involves dealing with 1st and 2nd line support requests, managing the ticket system, and working with our partners and providers. On the job training will be given to increase skills, with special focus on our ERP system. You will also assist with user training and develop a cyber security awareness program. Experience with Microsoft Intune and Entra ID / Azure would be very beneficial to the role.
KEY RESPONSIBILITIES:
Technical Support:
* Provide escalated technical support to users regarding hardware, software, network connectivity, and application issues.
* Diagnose and resolve complex technical problems efficiently.
* Manage user accounts, permissions, and access controls.
* Conduct remote troubleshooting and on-site support as needed.
Network Administration:
* Monitor network performance and troubleshoot network connectivity issues.
* Manage network infrastructure including routers, switches, firewalls, and cabling.
* Implement network security protocols and best practices.
* Maintain network documentation and diagrams.
System Administration:
* Install, configure, and maintain operating systems (Windows) on workstations.
* Install and configure applications such as Microsoft Office.
* Implement and maintain data security measures.
Training and Mentorship:
* Provide technical training and guidance to end users.
* Create and maintain technical documentation for internal use.
Compliance and Security:
* Ensure adherence to IT security policies and industry best practices.
* Monitor for potential security threats and vulnerabilities.
* Conduct regular security audits and incident response.
Qualifications:
* Minimum of 5 years of experience as an IT Technician with advanced troubleshooting skills.
* Strong knowledge of Windows operating systems and Microsoft Office 365.
* Experience with security technologies (firewalls, intrusion detection/prevention systems).
* Excellent communication and problem-solving skills.
* Ability to work independently and as part of a team.
This is a full-time position based at our head office in Barwell, Leicestershire, therefore the ideal candidate would live within a commutable distance.
To apply please send your CV and a covering letter to:
Job Application – IT Technician, Bachmann Europe Plc, Moat Way, Barwell, Leicestershire, LE9 8EY or email personnel@bachmann-europe.co.uk
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Manufacturing
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