Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are lookingfor a driven Supervisor to join our team in the Metrocentre.
Job Description
The opportunity.
As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop, You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
1. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
2. Confident making recommendations to achieve sales and targets
3. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
4. Passionate about the industry and trends
5. Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
6. Pro-actively engage with clients to develop customer loyalty
7. Contact clients with information on new ranges, products and instore events
8. Own the planning and delivery of in-store events in conjunction with the store and brands
9. Maintain high standards of visual presentation in stores
10. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
11. Support with stock counts and other operational duties
12. Be a Brand Expert through positive promotion of product and company image at all times
13. Lead by example to support and coach the sales team
14. Support the store management team
15. Develop strong relationships with brand representatives
16. Perform as a team player, participating in all activities to contribute to the store objectives
17. Ensure compliance with all policies and procedures
18. Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
19. Demonstrates a high level of personal energy
20. Confident, assertive and personable
21. Positive and enthusiastic with a can do attitude
22. Great communication skills
23. Self-driven to upskill and learn
24. Resilient and resourceful
25. A natural coach and leader
Additional Information
The Rewards:
26. Basic Salary £28,256 per annum
27. Weekly/Monthly & Quarterly Commercial Bonuses
28. Stocktake Bonuses
29. Commission led bonuses across a wide range of products
30. Monthly Group Rewards and Recognition
31. Long Service awards
32. Join the Fearless1000 Incentive Scheme watch video to find out more
33. We offer a wide range of Development Courses with National Qualifications
34. 28 Days Holiday
35. 50% Instore Uniform Discount
36. Discounted Gym membership
37. Cycle to work scheme
38. Group Wide 20% Discount across all Frasers Group brands
39. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount