Ashford & St. Peter's Hospitals NHS Foundation Trust
Reception/Administration Staff Emergency Services
The successful candidates will need to be highly motivated team players, who show flexibility and careful attention to detail providing patients with a high quality service.
Part Time: 17.5 hours a week (night receptionist). Shift pattern: This shift pattern is 20-06 hours and is a rolling rota of 4 on 8 off but can be changed to meet the demands of the service. This will include weekdays, weekends, nights, and Bank Holidays. You will need to have the flexibility to work all shifts. Emergency Services consists of A/E and UTC. This post is predominantly based in our Emergency Department but flexibility would be required for other areas within the Emergency Services.
Informal visits to the unit are welcome so you can come and meet us and see the way that care is delivered.
Main duties of the job
We are looking for a friendly, motivated and highly organized person with good I.T. skills and a flexible approach to join the team.
The duties consist of patient registration on our Cerner IT program (full training will be given). Other duties include Admissions/ Discharges, scanning, appointment booking and working as part of a team, which supports the Emergency Services.
You will be the first point of contact for patients, visitors, and other healthcare professionals, and will receive them in a professional and courteous manner.
Job responsibilities
Successful candidates need to hold NVQ Level 2 in Business and Administration or equivalent experience in a similar role. Candidates will have a proven track record working within Administration, front line and have experience in customer service. It is important to have the ability to communicate clearly and follow instructions. The ED will be operating a 24-hour service and require flexible staff to support various shift patterns if required. Previous experience is desirable but not essential although sound overall administration & IT skills are required along with a positive and enthusiastic approach and excellent customer service skills.
We pride ourselves on being a friendly positive team who are customer care focused and work closely together under pressure. If you like a fast-paced atmosphere then we would love to hear from you.
For further information about this post, please contact: Kelly Nelhams
Person Specification
Attitude, Behaviour and Values
* Always puts patients first
* Willing and able to take personal responsibility
* Demonstrates passion for excellence
* Seeks out and takes opportunities for improving the service offered
* Takes pride in their work and their team
* Flexible in their attitudes and behaviours to support team working and delivery of objectives
* Respects, values and cares for others
* Supports learning and development of self and others
* Supports and promotes equality and diversity
Qualifications
* NVQ level 2 in Business and Administration or Equivalent.
Experience
* Previous NHS experience
Knowledge
* Customer Service Experience
* Administration Experience
* NHS Constitution
* Trust vision, values and strategic objectives
Skills
* IT Skills
* You have knowledge & awareness of diversity and human rights as appropriate to your role
* You are able to communicate effectively to ensure high standards of care, treatment, and service or support as appropriate to your role
* Patient facing roles - be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
* Able to provide a customer-focused service
Other requirements
* Able to demonstrate that you are honest, reliable and trustworthy
* Treat patients, visitors, and colleagues with respect
* Ability to travel between Trust sites
* Ability to be flexible to meet the needs of the team, the service and the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Ashford & St. Peter's Hospitals NHS Foundation Trust
£25,329 to £26,958 a year pro-rata inc. HCAS
#J-18808-Ljbffr