Job Title: Ice Cream Sales Director Convenience Location: Kingston Work-Level: 2C ABOUT ICE CREAM: Life Tastes Better With Ice Cream As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles, and we plan to continue this for many more years to come. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category where we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products Job Purpose The Sales Director for Convenience in the UK is an externally focused role, leading the Ice Cream business with key customers in the convenience sector. The role is responsible for developing strong working relationships with senior customer contacts, leading a team of 7 to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams. Key focus areas for this role include: Build, maintain and nurture sustainable customer relationships at all levels and cross functionally, underpinned by a strong JBP. Delivering category building plans with the customer, whilst ensuring the IC business win disproportionately Develop and deliver multi-faceted plans – Convenience fascias, independent and managed, executed through the field team and unlocking white space opportunities. Loving the customer and developing a strong customer strategy. The need for extensive commercial rigour and the necessary skills to create and implement a Growth Strategy across channels. Leadership within the wider team, beyond your direct reports, and externally. Responsibilities Build and maintain strong, senior level relationships with wholesalers: Develop strong relationships with both internal & external stakeholders. Working hand in hand with the wholesale, head office customers and Grocery multiple teams Work with the CAMs, Supply chain and CSP to ensure significant commercial, customer service and finance issues are resolved/exploited efficiently. Living the mantra of we do what we say. Own the Unilever & Customer relationship in the convenience channel whilst also being responsible for developing and winning white space customers Be at the top table of suppliers for your customers. Lead customer strategy development and major customer and category initiatives Lead the creation and delivery of the customer strategic business plan and the joint customer business plan, working closely with Category Managers, Shopper Marketing and CSP Resolve wholesaler and customer trade off’s within your area With Customer Marketing Managers, lead key in-store activation events Lead range and merchandising reviews with your team (where appropriate) Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc Ensure a holistic plan lands across your area, delivering the key objectives of the business through your strategy. Be accountable for financial performance of categories within area of responsibility Deliver Turnover, Customer Profitability and TMI budgets Discuss and agree Gap Filling initiatives with CSP and the Category Team Lead and develop our Growth Strategy with customers to win share whilst delivering profitability objectives for both Unilever and Customer Be able to handle a total business end to end, managing the entire convenience universe. Instil grip, focus and accountability in your team and lead by example for the wider team Line manage and develop Customer Account Managers Manage the performance of CAMs, Execs and cross functional team within your responsibility Provide on-the-job coaching and guidance Facilitate training and development opportunities – support the team in achieving their career goals Promote the adoption of best practice and consistent processes/standards by Account managers under your responsibility Lead for Customer knowledge and capability within the company as a whole All about you Must have extensive UK market customer management & selling experience Extensive experience of leveraging big customer relationships Consistent delivery of high-quality results in difficult trading/customer environments Must have extensive experience of managing a team and developing others Must have experience of creating and delivering JBP’s Self Starting, Independent and Strong Conviction NOTES Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Juli Molina on Juli.Molina unilever.com What we offer Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com). Relocation to the UK Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.