Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Customer Services Coordinator
Term: Fixed Term
Salary: £30,206
Location: Aberdeen
Benefits:
* 33 days annual leave incl. bank holidays
* Bonus
* Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%
* Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
* Optional flexible benefits including access to health and dental care plans, Private Health Care Cover, holiday purchase, shop discounts, etc.
About Caterpillar SPM Oil & Gas
When you’re in the oilfield, you need a name you can trust. Backed by the power of Caterpillar, SPM Oil & Gas is your global provider of surface frac solutions, here to provide durable products and unbeatable support to keep your oilfield moving. Wherever you drill, we’ve got the pressure-control technologies to keep you—and your operations—safe and on schedule.
The Opportunity
Responsible for coordinating service and rental opportunities, including manpower, equipment planning, mobilisation and administration. Required flexibility to work across all areas of the SPM business as necessary.
What You Will Do:
* Ensure SPM Health and Safety, Environmental and Quality Policies are adhered to at all times.
* Responsible for coordinating all rental asset management jobs, including facilitation of job information accurately through Probity and adhering to the new Lean rental process.
* Act as main point of contact for nominated customer accounts.
* Create and send customer quotes; track progression via follow up emails/phone calls and document responses in appropriate logs.
* Support Certification process as required.
* Create import/export documentation and request clearance for customs.
* Coordinate refurbishment jobs, including facilitation of job packages and customer communication.
* Facilitate international mobilization of technicians and test equipment, booking travel and ensuring all back charges are invoiced to customer accounts.
* Ensure regular quality customer communication on all ongoing operations matters.
* Answer incoming service and sales telephone calls, dealing with enquiries and redirecting calls accordingly.
* Liaise closely with other coordinators, providing support and cover during periods of holidays or absence.
* Work as an effective team player.
* Liaise with sales to maximize OE sales opportunities.
* Implement process updates and changes to Rental and Refurb activities.
What You Have:
Education and/or Experience:
Previous administrative experience at a high level essential, ability to manage customer accounts. Ideally, you will have experience with customs requirements such as imports, exports and clearance instructions.
Language Skills:
Good communicator with the ability to effectively present information in written and electronic format to the highest standard.
Computer Skills:
Excellent IT skills with sound knowledge of Microsoft Office packages including Excel.
Work Environment:
Ability to work on own initiative. Flexible and responsive to internal and external customers.
Core Competencies:
* Interpersonal Skills - Focuses on solving conflict, maintains confidentiality, listens to others without interrupting, keeps emotions under control.
* Oral Communication - Speaks clearly and persuasively, listens and seeks clarification, responds well to questions.
* Planning/Organising - Prioritises and plans work activities efficiently.
* Quality - Demonstrates accuracy and thoroughness; looks for ways to improve quality.
* Quantity - Meets productivity standards; completes work in a timely manner.
* Professionalism - Approaches others in a tactful manner; reacts well under pressure.
* Teamwork - Balances team and individual responsibilities; gives and welcomes feedback.
* Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.
* Attendance/Punctuality - Is consistently at work and on time.
* Dependability - Follows instructions, responds to management direction; completes tasks on time.
* Diversity and Inclusion - Committed to providing equality of opportunity in employment.
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Posting Dates: January 29, 2025 - February 5, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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