Job Description
Quality Assurance Manager
Overview: This role is responsible for implementing and maintaining a vision and plan for providing quality outcomes in collaboration with the leadership team and other employees. The Quality Manager will promote and oversee performance improvement activities that support achieving quality benchmarks and the use of technology within the services.
Skills, Knowledge & Qualifications:
1. Responsible for reviewing and improving our existing Quality Management System (including policies and procedures), having regard to the CQC’s standards.
2. Overall responsibility for handling complaints and investigations made by clients, their next of kin, social services, or the CQC.
3. Ensure that suitable file audit procedures are in place and adhered to, making our filing and record systems fit for purpose regarding CQC and/or local authority inspections.
Particular focus will be placed on the regularity of supervisions, appraisals, and training of staff.
Required:
* Previous experience as a Clinical Quality Manager.
* NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary.
* Must have a comprehensive understanding of minimum standards, CQC, and Care Inspectorate regulations.
* Prior knowledge and experience of working within domiciliary and residential services.
* Experience managing relationships with central functions and operations.
* Ability to manage a busy workload and prioritize tasks on own initiative, working to tight deadlines.
* Highly motivated with good communication skills.
* Proficient computer skills in word processing, database use, and spreadsheet applications.
* Able to travel to our Care Homes in Crawley, Kent, and Croydon.
Desired:
Extensive knowledge of quality systems within domiciliary/residential care, possibly gained as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry. Alternatively, experience as a Branch Manager in a domiciliary care company.
Main Responsibilities:
1. Provide expert advice to Directors, management, and operational staff on Quality Assurance Systems and activities.
2. Scrutinize and monitor our operational activity to ensure compliance with, and exceeding of, the standards required by current legislation, regulation, guidance, and practice standards.
3. Provide a proactive approach to quality assurance activities within the Quality Assurance Systems to improve the quality of work across all domiciliary/residential care provision.
4. Contribute to embedding audit and evaluation into services and support a learning and continual development organizational culture.
5. Report regularly to senior management at quality assurance meetings.
6. Monitor outcomes against inspection criteria and ensure information is fed back to improve service delivery to meet timescales.
7. Provide ongoing casework audit and feedback regarding audit outcomes and tracking corrective action.
8. Develop systems for a range of audit activities to inform practice improvements and service developments to ensure they continue to meet statutory and regulatory requirements.
9. Develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and care workers to inform service improvements.
10. Work closely with the operational team to ensure data is collated from various sources effectively to improve quality and performance of provision.
11. Keep up to date with research and changes in relevant legislation, guidance, regulation, or practice standards to inform best practice and best use of resources.
12. Conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants and producing investigatory and/or disciplinary reports at the conclusion of the inquiries.
13. Represent the company at hearings conducted by the CQC and/or local authorities regarding alleged misconduct and breaches of CQC standards and other relevant legislation and regulations.
This list of duties and responsibilities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required. You will be provided a company mobile phone and laptop. This job description is subject to regular review and appropriate modification.
Benefits:
* Great opportunities for further training and development.
* Full-time, 40 hours per week.
* Salary £45,000.00 - £50,000 per year.
* Company pension.
* 28 days annual leave including bank holidays.
* A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
Schedule: Monday to Friday 9 am to 5 pm, although this may vary and include some weekends (e.g., for spot checks).
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