Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. We have an exciting opportunity to join TDX Group as a Client Service Excellence Manager. We're looking for someone to lead our Client Service team, manage strategic clients and deliver service excellence to our growing portfolio of valued Clients. You'll be people and process driven with an empowering management style to ensure your team is delivering on all their clients requirements as well as your own portfolio, have a strategic approach and be experienced in implementing improvements and transformation. About TDX Group - An Equifax Company We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence. We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners. What you’ll do Accountable for full team management, talent management and delivery of service Own, implement, and lead the service excellence strategy in its delivery to the whole TDX client base and manage a portfolio of key strategic client relationships Design and implement a bespoke proactive contact strategy for the whole portfolio of clients, including those directly assigned and those owned by the wider team. This will include active service reviews (and warranty reports), contract management and reviews, client change request overviews, and value add driven review activity to maximise the client’s relationship with the business Proactively identify opportunities for service and process improvement that will ultimately benefit the clients Responsible for driving completion of client audits and associated actions across the business Responsible for the delivery of client MI and reporting needs to drive value Ownership of all Client related plans for service improvement, incident management, revenue protection etc. That new client take-on is successful and client engagement is managed professionally in delivering a seamless transition into business as usual service excellence delivery Act as the face of the business for the client, providing business SME support both internally and externally Supporting the Account Director, Business Development Executive team and sales efforts by ensuring service excellence is delivered and barriers to growth are removed What experience you need Successfully managed large corporate clients within a Client Service Management role and lead client proposition from the front Managed a team and ensured full team delivery Proven experience identifying and implementing service improvements Proven experience of managing delivery of multiple items effectively Excellent communicator to both internal and external stakeholders What could set you apart An understanding of recoveries management, insolvency and or bankruptcy Experience within financial services LI-KB1 The Perks of being a Equifax Employee? We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference Primary Location: GBR-Nottingham Function: Function - Customer Service Schedule: Full time