Job Responsibilities:
* Lead and manage the Sales and Events department to its fullest potential, ensuring current and future business needs are met.
* Own all accounts in your area of remit and actively maintain relationships with key local customers.
* Ensure effective processes are in place for the recruitment, induction, training, and development of all sales & events Team Members.
* Set and monitor effective targets for sales & events Team Members and manage team performance.
* Target new business opportunities for the hotel.
* Manage key internal and external stakeholders.
* Create and implement effective planning in line with the commercial strategy.
* Manage negotiations and contracting through Delphi, Lanyon, Cvent, and RFP processes.
* Support the team in converting key opportunities as required.
* Network with the M&L and Graduate Sales Team & Global Accounts Managers to increase awareness of the hotel's needs and objectives and drive inbound business.
* Participate in sales initiatives such as client workshops, roadshows, trade missions, and tradeshows as required.
* Ensure the team arranges all details of events, including room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
* Review demand calendar and pricing, establishing actions to fill gaps in need periods.
* Monitor budget and drive upsell products and services.
* Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
* Create and implement sales plans that drive measurable incremental occupancy, increase average rates, and increase volume, food and beverage, and banquet sales.
* Ensure all bookings and account management activity is recorded in Delphi.
What We Are Looking For:
* Strong Hotel Sales and Events experience at Director level (minimum of 3 years is a must).
* Ability to use and train Opera and Delphi.
* 5 years of management experience in recruiting, training, and developing people.
* Excellent communication and presentation skills.
* Experience in delivering strategies and working with targets.
* Strong experience in hospitality forecasting, pricing, and inventory control.
* Strong analytical skills to understand key business indicators and competitive trends.
* Strong customer relationship management skills and ability to negotiate.
* Knowledge of revenue management and account profitability, and RFP.
* Proficient in using CRM and MS Office software applications, including Excel, PowerPoint, etc.
* This is an on-property role - 5 days a week.
The Perks:
* Company discount on rooms plus free night stays each year.
* Generous recommend a friend scheme.
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
* Access to a 24/7 Employee Assistance Program.
* Discounts on hotel food & beverage.
* Recognition incentives.
* Team Member events.
* Complimentary meal on duty in the Team Member canteen.
* Parking for cars, mopeds, scooters, and bicycles.
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