A Vacancy at NHS Midlands and Lancashire Commissioning Support Unit.
Lancashire and South Cumbria System Coordination Centre (SCC) are looking to recruit an additional Operational Manager to join their developing SCC. If you are currently working within healthcare or have previously worked within healthcare and looking for a new challenge and are passionate about working at a system level to improve and coordinate urgent care, this is the role for you.
The SCC Operational Manager will work with the Senior Managers to lead the team working in the Integrated Care Board (ICB) / MLCSU SCC. The role is responsible for delivering operational leadership via the SCC to ensure system level coordination of responses across Lancashire and South Cumbria to maintain flow across UEC pathways.
Please note: this service is planned to transfer from Midlands and Lancashire Commissioning Support Unit (MLCSU) to Lancashire and South Cumbria Integrated Care Board (LSC ICB) on 1stDecember 2024. Therefore due the recruitment timescales it is expected that the successful applicant will be employed by LSC ICB on appointment
The SCC is responsible for coordinating the flow of urgent care across the Lancashire and South Cumbria and operates 7 days a week, covering the core hours of 0800 to 1800. The Operational Manager role is an exciting opportunity to become involved in working to improve urgent care flow at a system level, working closely with colleagues across the area to operationalise the 5 year strategy for urgent and emergency care.
The post holder will be expected to work flexibly to cover these hours on a seven day rota, and with the expectation for significant on site presence with the majority of weekday shifts worked on site at County Hall in Preston.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is part of the NHS family, both ‘of’ and ‘for’ the NHS and are pivotal in supporting major improvements in health and wellbeing for organisations across our partner Integrated Care Systems (ICSs) and their populations. We are integral to the healthcare systems we work in partnership with, and our philosophy is to face every new challenge and opportunity together with our partners.
The System Co-ordination Centre (SCC) is the Lancashire and South Cumbria (LSC) system wide single point of contact for NHSE, Region, ICB and all system providers for all system improvement activities and queries and is operational 7 days a week 0800 to 1800, or when the system deems it necessary.
Our mission is to be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.
MLCSU recognise that you deserve to develop your unique skill set. We encourage our staff to adopt a culture of learning to continually evolve and develop the organisation.
MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work.
The post holder will:
• Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance.
• Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception).
• Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety.
• Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB.
• Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC.
• Be responsible for the running of the System Control Centre
• Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery.
• Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets
• Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value or money in planning and commissioning.
• Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota.
• Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation
If you require any further details regarding this vacancy please contact:
Simon Raffaelli (simon.raffaelli@nhs.net) or Mark Gibson (mark.gibson16@nhs.net) on 01772 952363
This advert closes on Sunday 24 Nov 2024