About the Company - We are seeking a highly motivated and personable Client Relationship Officer/ Business Development Manager to join our dynamic family law firm. This key role involves managing new business enquiries (NBEs), maintaining relationships with existing clients, and ensuring that all potential clients receive the highest level of service from the moment they make contact. Managing New Business Enquiries(NBEs):
Ensure clients are fully informed about the next steps in their legal journey.
Maintain accurate and up-to-date records of client interactions within the legal system – Contact Schedules
Prepare reports on NBE conversions, client satisfaction, and other relevant metrics for management review during the weekly Business Development Meetings
Previous experience in a client-facing role, preferably within a legal or professional services environment.
Empathetic and compassionate, with a genuine interest in helping clients navigate challenging situations.
If you are passionate about driving business success and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.