Home Instead is the leader in specialised care for the elderly, founded on personal experience we provide high quality care and companionship services for older people.
Job Description
We are currently recruiting for someone join our team as a Registered Care Manager to be accountable for the management of the day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service in the East Cheshire region.
This role will be carried out on a full time basis at our CQC Outstanding Chelford office near Macclesfield/Alderley Edge, working Monday-Friday 8am - 5pm with additional out of hours working as part of an on-call rota .
We are offering a salary of £32,000 - £37,000 dependent on experience. In addition, on-call duties are paid at £350 per week (for a full week).
Responsibilities:
* Work closely with the Franchise Owners and Group Operations Manager to coordinate the development and growth of a high quality private domiciliary care service for people in the local area.
* Act as the Registered Manager managing the regulated activity for the office.
* Oversee compliance with regulators, legislation and Home Instead’s Franchise Standards.
* Promote the highest standards of care and service with a focus on person centred care.
* Quality check risk assessments ensuring compliance to relevant legal and regulatory requirements.
* Ensure successful operation of quality control systems and performing quality assurance visits for clients.
* Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
* Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
* Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
* Promote a positive culture in line with the Home Instead ethos and values.
* Take part in disciplinary investigations, interviews and meetings following the company policy and in conjunction with advice from the HR Provider.
* Keep up to date with changes in legislation and regulations.
* Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Who we are looking for:
* Extensive care experience with a proven track record in providing consistent excellent customer service. We are looking for an individual with 2 years' experience in the same or in a similar role.
* Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
* Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
* Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
Additional Information