Job Title: General Manager - Build to Rent (BTR) - up to £60,000+ Discretionary 15% bonus
Location: Birmingham Centre
About the Role:
We are seeking an experienced and dynamic General Manager to lead the operations of a brand-new Build to Rent (BTR) scheme, set to open in early 2025. This is an exciting opportunity for a highly motivated and experienced individual to manage a prestigious development in one of Birmingham's prime locations. You will oversee a diverse team of over 10 members, including a Facilities Manager and Leasing Manager, front of house, maintenance, ensuring the smooth operation of this state-of-the-art residential and commercial estate.
If you have experience within the BTR, Co-Living, or Purpose-Built Student Accommodation (PBSA) sectors, and are looking to take the next step in your career, this could be the perfect role for you.
Key Responsibilities:
Operational & Compliance
1. Oversee the autonomous management of the entire estate, including both residential and commercial elements.
2. Gain full operational knowledge of apartment and communal area systems to ensure smooth functioning.
3. Coordinate with main contractors and third-party service providers to handle snagging and defect management efficiently.
4. Manage apartment move-ins, working closely with the leasing team, concierge, and service providers.
5. Assist the Facilities Manager in monitoring stock levels and maintaining health and safety compliance.
6. Take ownership of property management systems, prepare reports, and manage bank accounts/payments, including debt management.
7. Ensure up-to-date knowledge of industry technology, standards, and processes to drive operational improvements.
People Management
1. Lead a motivated and ambitious team of 10+, fostering a positive work environment and focusing on team wellbeing and development.
2. Support recruitment efforts for new team members when required.
3. Work alongside the Facilities Manager to manage the snagging process with developers.
4. Build strong relationships with senior team members, investors, stakeholders, and clients across the business.
5. Attend regular meetings to ensure seamless communication between Operations and Leasing teams.
Customer Experience
1. Take full ownership of the resident experience, delivering exceptional customer service in line with the Outpost Standard Operating Procedures.
2. Handle complaints with empathy and resolve issues efficiently to maintain high levels of resident satisfaction.
3. Manage resident tenancies, including ASTs, move-ins, renewals, and move-outs, ensuring a seamless experience.
Commercial Management
1. Oversee the wider estate, including commercial tenants, and collaborate with accountants to ensure timely payments.
2. Work closely with the estates management team to ensure smooth estate operations.
3. Support the Leasing Manager in tours and leasing efforts to optimise occupancy and revenue.
About You:
We are looking for someone with a proven track record in operational leadership within the Build to Rent, Co-Living, or PBSA sectors. You will have:
1. Significant experience in managing large-scale residential estates, including both residential and commercial elements.
2. A hands-on approach to management with the ability to solve problems and drive operational efficiency.
3. Strong leadership skills with experience managing and motivating a large, diverse team.
4. A passion for delivering exceptional customer service and enhancing the resident experience.
5. Knowledge of health and safety regulations, compliance, and financial management.
If this is of interest and you'd like to hear more - please get in touch!
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
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