* Responsible to: Head of Crewing Operations
* Location: Bristol, Birmingham or Manchester
As the Regional Operations Manager for Five Star Crew, you will play a pivotal role in leading and growing our event crewing operations within your designated current regions across England and Wales, as well as identifying new opportunities across new territories. You will be responsible for managing a small full-time team and overseeing a large pool of casual staff across various city bases. The primary focus will be on maintaining and expanding our operations in line with the company ethos and high standards, while continuously fostering positive crew relations.
Description of Role
Leadership and Team Management:
* Lead and inspire a small full-time team, providing clear direction.
* Foster a positive and collaborative work environment.
* Oversee the newly established role of Crew Performance Officer(s).
* Manage senior crew and crew chiefs effectively including overseeing regular feedback sessions and encouraging their input to the daily business activities.
* Liaise with the Operations Coordinator regarding optimum scheduling for the crew.
Crew Operations:
* Oversee and optimize the allocation of casual staff for events.
* Ensure that crewing operations meet and exceed the company’s high standards.
* Identify and pursue opportunities for growth within the region.
* Develop strategies to attract new clients and retain existing ones.
* Allocate drivers and vehicles to Out of Town events.
* Conduct routine vehicle inspections and arrange MOT’s and maintenance when necessary.
* Be responsible for scheduling crew, where possible 48 hours in advance.
* Spread the crew strength evenly across the region in accordance with Five Star’s ideal crew mix matrix.
* Ensure crew consistency on jobs with multiple shifts.
* Maximize the crew’s work hours whilst adhering to our health and safety policies.
Quality Assurance:
* Ensure the smooth day to day operation of your Region(s).
* Implement and maintain quality control measures to uphold the company’s commitment to professionalism and efficiency.
* Conduct regular evaluations to ensure the continuous improvement of crew performance.
* Ensure all crew have completed profiles on our scheduling system.
* Work closely with the CPO to create reports on crew performances.
* Manage the stock and assets inventory and monthly stock checks.
* Fleet Management: Ensure regional vehicles are well-maintained and adhere to high standards. Rotate vehicles efficiently on projects, comply with monthly reporting.
* Site Visits: Allocate operations team members to various site visits to uphold operational standards.
* Recruitment: Collaborate with the HR and marketing teams to plan, implement, and roll out recruitment strategies.
Crew Relations:
* Establish and nurture positive relationships with casual staff.
* Implement initiatives to enhance crew satisfaction, motivation, and engagement.
* Provide training, mentorship, and support to the team across all aspects of the role.
* Uphold the Five Star values: Teamwork, Enjoyment, Consistency, Achievement.
Training and Development:
* Coordinate training programs to ensure that casual staff are well-equipped for their roles.
* Identify opportunities for skill development and advancement within the team.
Out of hours:
* The candidate will be available to the crew 24 hours a day on a monthly rotation including allocating any new work that comes in.
* Resolve any issues or emergencies that may arise.
Qualifications:
* Proven experience in a managerial role within the event or crewing industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Demonstrated ability to drive business growth and meet targets.
* Understanding of event industry standards and practices.
How to Apply: Please submit your resume and a cover letter detailing your relevant experience and outlining your approach to managing and growing event crewing operations.
Closing date for applications: Monday 19th April 2025.
Five Star Crew is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
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