Here at PPL PRS we have an opportunity for a Client Service Advisor to manage a high volume of Key Accounts through inbound and outbound contact (telephone and e-mail), providing an efficient customer centric service that supports customer retention, revenue generation and growth. Key responsibilities To be knowledgeable to accurately apply PRS for music, PPL & VPL tariffs which form ‘The Music Licence’ To confidently and efficiently undertake inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers’ account, always following quality and compliance standards. To deliver an effective first time resolution to customer queries To respond to e-mail correspondence in relation to customer account amendments and queries in a timely, effective and efficient manner To accurately record customer information in the CRM system, following quality and compliance standards. To problem solve customer queries and identify when an escalation is required following escalation processes where necessary To achieve all agreed key performance indicators To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers, and licensing is applied in accordance with the ‘Licencing Operations Guide’ To gain the most efficient payment solution for both PPL PRS and the customer To undertake other tasks as reasonably requested You will have Essential Competent in using Microsoft Office, Word, Excel, Outlook, Teams Minimum GCSE's grades 4 or above in English and Maths. Written and verbal proficiency in English Language Experience of dealing with customers, either face to face or by telephone Desirable Experience of working in a contact centre environment and prior sales experience PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams. The Company If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world. Benefits Healthy Food & Snacks £120 Annual Music Voucher Perkbox Giving You Access To Over 4,000 Deals and Discounts Casual Dress Code 25 Days Holiday Bank Holidays (Increases With Tenure) Modern Office Space With Music Relaxation Areas The Company If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world. Documents