#JoinOurCrew
Mission
Sitting at the core ofthe company groups, team up with 30+ support engineers across the globe from avariety of technical backgrounds and expertise. By working side by side withcustomers both on-site and remotely Support team ensures smooth integration andoperation of Exail products. This unique role ensures hands on experience primarilywith Exails range of offshore product solutions, but may also include maritimenavigation solutions, motion simulation tables and USV operation among others.
Proudly providing 24/7support to our customers by assisting them to meet their day-to-day objectives,the Exail support team is critical to our success. Responsible for offshoremarket, the offshore support engineer is Europe based but supporting offshore customersand operations globally. This requires on-site travel to customer sites and offshorevessels globally. Additionally, the offshore support engineer is seen as atechnical expert on the offshore product range and will work closely with thesales team to ensure the customer need is understood and the proper solutionsare identified.
Dutiesand responsibilities :
- Represent Exail to customers both internally and externally.
- On-vessel/site support to customer:
1. Preform or support customers performing positioning operations onvessels, likely 4 weeks at a time
2. Pre-survey, installation, commissioning,training, demo, technical assistance.
3. Prepare, execute, feedback, debrief, report, and follow up.
4. Worldwide movement
- Remote support to customer:
5. Support remote operations in real time potentially across time zones if required
6. Document, analyze, report and record customer claims on the database.
- Internal support
7. Interact with all Exail teams to move forward your support cases.
8. Assist sales team and project teams on pre-sale and after sales activities.
9. Meet with product managers in France for updates on product development.
- Team
10. Go through continuous internal as well as self-directed training on all related products.
11. Own and continuously improve back-office support procedures and tools.
12. As part of an offshore sub team within the global support team share and develop knowledge, new skills, with the team.
Location : Europe,hybrid offshore/office/remote (home office) work once trained. Located withineasy travel of our Aberdeen, Haarlem, Brest, La Ciotat or Saint-Germain officesadvantageous
Travel : Expected 40%of the time, up to days/year.
Travel Regions: Right towork in relevant local office, EU citizen or able to work in EU for at least 90days out of
Profile
· 5+ yearsexperience offshore industry in a technical role, ideally survey engineering orsurvey related.
· Or Bachelorsdegree in engineering/science (Electronic, robotics,mechanical or ocean engineering) relevant experience and training with somerelevant offshore experience
· Or 5+ yearexperience, working with high technology products or military background with some relevant offshore experience
· Understandingand experience of offshore environment and operations
· Ability towork in close proximity for protracted periods
· Strong analytical and problem-solving skills
· Resourceful and able to work under pressure on your own or in a team
· Flexibleapproach to changeable and non-standard working routines
· Excellent Englishcommunication skills: verbal and written.Additional languages a plus
· Service-oriented attitude and results-orientedculture to provide customer satisfaction
· Self-motivated,technically curious, able to think and work independently
· Multi-culturalawareness and experience
· Knowledge ofinertial navigation, underwater acoustics, survey, or gyrocompassesadvantageous
· Proficientin MS office suite
Physical requirements:
· Comfortableworking on boats at sea world wide
· Able toobtain and maintain an offshore medical and applicable offshore trainings